Summary
Overview
Work History
Education
Skills
References
Timeline
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Elizabeth Martin

Elizabeth Martin

Flowood,MS

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Amerigo Italian Restaurant
Flowood, MS
07.2023 - Current
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Assisted with setting up banquet rooms for special events.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Shift Leader

W by Azwell
Flowood , MS
02.2022 - 12.2024
  • Identified needs of customers promptly and efficiently.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Assisted in training new employees on shift operations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Created visually appealing displays by combining colors, textures, and shapes to create eye-catching designs.
  • Photographed finished displays for use in promotional materials.

Education

High School Diploma -

Great Teachers Condor
Sacramento, CA
01-2024

Skills

  • Team Supervision
  • Employee Training
  • Creative Problem-Solving
  • High-Volume Dining
  • Store Organization
  • Customer Service

References

References available upon request.

Timeline

Restaurant Hostess

Amerigo Italian Restaurant
07.2023 - Current

Shift Leader

W by Azwell
02.2022 - 12.2024

High School Diploma -

Great Teachers Condor

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Elizabeth Martin