Elizabeth Martin
Somerville,AL
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Assistant
Gleneagles Family Medicine
Huntsville, AL
01.2024 - Current
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered incoming calls from customers regarding collections inquiries.
- Processed payments and updated account information in the system.
- Initiated outbound calls to customers with delinquent accounts.
- Provided customer service to resolve issues related to overdue accounts.
- Assisted customers with understanding their payment options.
- Investigated and resolved discrepancies on customer accounts.
ASSISTANT BRANCH MANAGER, NMLS # 1623005
1st Franklin Financial
Huntsville, USA
05.2013 - 12.2023
- Monitor and evaluate training program success and effectiveness
- Conduct pre- and post-training assessments to measure the impact of training
- Coordinate and manage the implementation of training solutions
- Maintain current customer relationships
- Establish new customer relationships
- Take complete loan applications
- Collecting delinquent accounts
- Reviewing office reports to ensure they balance
- Accept, collect, and review required documents to initiate loan process
- Oversee individual accountability for cash handling
- Examine, evaluate and process loan applications
- Provided training to new employees on company policies and procedures.
- Analyzed financial data and prepared reports on the branch's performance for senior management.
Education
BUSINESS ADMINISTRATION -
Calhoun Community College
Huntsville, AL08.2009
HIGH SCHOOL DIPLOMA -
New Hope High School
New Hope, AL05.2008
Skills
- Computer Technology
- Materials Organization
- Training Initiatives
- Planning and Coordination
- Evaluating Training Requirements
- Student Rapport-Building
- Payment Collection
- Training Program Effectiveness
- Training Seminars
- Training Documentation
- Strategic Plan Implementation
- Online-Based Education
- Continuous Improvement
- Course Materials and Supplies
- New Hire Training
- Work Coordination
- Resource Coordination
- Corrective Actions
- Training Manuals and Materials
- Billing and Payment Processing
- Individualized Instruction
- Customer Loyalty
- Data Entry
- Scheduling
- Call handling
- Invoice Processing
Certification
- NMLS 1623005
References
References available upon request.
Timeline
Office Assistant
Gleneagles Family Medicine
01.2024 - Current
ASSISTANT BRANCH MANAGER, NMLS # 1623005
1st Franklin Financial
05.2013 - 12.2023
BUSINESS ADMINISTRATION -
Calhoun Community College
HIGH SCHOOL DIPLOMA -
New Hope High School
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