Tasanee Mosley
Port Gibson,MS
Summary
Career-Focused Customer Support Specialist motivated to maintain customer satisfaction and contribute to company success with consistent and organized practices. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Office Manager
Open Heart Senior Home Care
Port Gibson, MS
09.2023 - 01.2024
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed office inventory and placed new supply orders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated meetings, conferences, and department activities.
- Offered diverse clerical support to office team members, managed correspondence, and tracked documentation.
Customer Service Clerk
Piggly Wiggly Southern
Port Gibson, MS
02.2023 - 04.2023
- Reconciled accounts, posted daily entries and conducted financial analysis
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Greeted customers upon entrance and handled cash and credit transactions
- Supported customers by phone regarding store operations, products, promotions and orders
- Managed efficient front office operations serving over 500 customers per day
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
Customer Service Manager
Family Dollar
Port Gibson, MS
10.2020 - 01.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Delivered continuous training to associates to maximize performance and customer relations skills
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Engineer
Tesla Gigafactory
Sparks, NV
05.2020 - 08.2020
- Responsible for assembling Tesla batteries for solar panels as well as testing the finished product
- Analyzed and interpreted complex electrical and mechanical systems
- Executed investigation processes to examine or assess functionality and practicability of engineering structures and elements
- Leveraged software programs to prepare technical specifications and user documentation and track progress and results
- Applied technical knowledge to help promote safe work environment and enhance customer satisfaction
- Examples of this were handling high voltage pieces of equipment and ensuring proper safety standards were enforced at all times.
Sales Associate
Walmart Stores, INC
Reno, NV
10.2019 - 03.2020
- Started off restocking shelves as needed
- Worked my way up to providing customer service to those who needed help with things such as, seeking produce, finding certain products throughout the store, any returns on merchandise
- Obtained signatures for financial documents and internal and external invoices
- Trained new team members in cash register operation, stock procedures and customer services
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
Brigham Young University
Provo, UT05-2020
High School Diploma -
Robert Mc Queen High School
Skills
- Administrative Support
- Sales Development
- Customer Complaint Resolution
- Computer Technology
- Microsoft Excel
- Data Analysis
- Regulatory Compliance
- Document Management
Certifications
- Certified Phlebotomist
- CPR Certified
Timeline
Office Manager
Open Heart Senior Home Care
09.2023 - 01.2024
Customer Service Clerk
Piggly Wiggly Southern
02.2023 - 04.2023
Customer Service Manager
Family Dollar
10.2020 - 01.2022
Engineer
Tesla Gigafactory
05.2020 - 08.2020
Sales Associate
Walmart Stores, INC
10.2019 - 03.2020
High School Diploma -
Brigham Young University
High School Diploma -
Robert Mc Queen High School