Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH MARTINEZ

Fort Worth

Summary

Dedicated and reliable A+ Senior Certified Pharmacy Technician committed to delivering exceptional service. Passionate about sharing extensive knowledge and expertise in the field, constantly seeking new opportunities to learn and grow. Strong work ethic and drive for excellence, striving to contribute skills to a dynamic work environment where can make a meaningful impact.

Overview

9
9
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens
01.2017 - Current
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Answered patients' questions and troubleshoot prescription issues.
  • In charge of the pharmacy schedule.
  • Train new technicians

RX Operation Manager

Walgeens
06.2021 - 04.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Team Leader

Tropical Smoothie Cafe
12.2015 - 01.2017
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Opened and closed the cafe by myself
  • Promoting our monthly specials
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.

Education

Diagnostic Medical Sonography

Tarrant County College
Fort Worth, TX

High School Diploma -

Western Hills High School
Fort Worth, TX
5 2015

Skills

  • Friendly, positive attitude
  • Quick learner
  • Technical knowledge
  • Multitask
  • Problem-solving skills
  • Time management
  • Bilingual

Timeline

RX Operation Manager

Walgeens
06.2021 - 04.2022

Senior Certified Pharmacy Technician

Walgreens
01.2017 - Current

Team Leader

Tropical Smoothie Cafe
12.2015 - 01.2017

Diagnostic Medical Sonography

Tarrant County College

High School Diploma -

Western Hills High School

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ELIZABETH MARTINEZ