Summary
Overview
Work History
Education
Skills
Timeline
Generic
Charity Luksha

Charity Luksha

Surgoinsville,TN

Summary

Seeking position of SUMMARY OF QUALIFICATIONS. Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment and skill of personnel. Monitor employees' work levels and review work performance. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Investigate accidents and injuries, and prepare reports of findings. Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures. Compile operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results. Develop, implement, and evaluate maintenance policies and procedures. Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. Examine objects, systems, or facilities, and analyze information to determine needed installations, services, or repairs. Conduct or arrange for worker training in safety, repair, and maintenance techniques, operational procedures, or equipment use. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

32
32
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens
01.2023 - Current
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Compiled customer demographic, allergy and medical history background.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Maintained current notes and paperwork related to patient drug therapy.

Customer Sale Associate

Walgreens
01.2016 - 01.2018
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Developed trusting relationships with customers by making personal connections.
  • Received and displayed product shipments on store retail shelves upon delivery.

Housekeeping Manager

State of Delaware Historical and Cultural Affairs
01.2014 - 01.2018
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Inventoried incoming supplies and placed items in stock for use by personnel.

Aerospace Propulsion Craftsman

United States Air Force, USAF
02.1994 - 02.2016
  • Performed inspections, maintenance, testing and repair work on jet engines, propellers, turboshaft engines and other aerospace propulsion systems.
  • Solved maintenance problems by assessing information from engine blueprints, drawings and other schematics.
  • Used, handled, stored and disposed of hazardous materials according to environmental standards.
  • Identified issues with malfunctioning aircraft engines and initiated appropriate repair work.
  • Replaced shop service gas turbine engines and main propulsion turbines.
  • Used hazardous materials in compliance with [type] regulations and verified proper disposal.
  • Organized and directed all activities and functionality for aerospace propulsion maintenance.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.

Unit Environmental Coordinator and Safety Manager

01.2006 - 01.2007
  • Organized federal, state and local paperwork for safe and compliant waste removal.
  • Performed facility evaluations, documented environmental issues and tracked correction plans.
  • Developed and implemented strategies for minimizing hazardous and non-hazardous waste.

Cashier

Exxon Family Owned
01.1996 - 01.1998
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.

Customer Service Representative

800 Flowers
01.1991 - 01.1993

Education

BBA - Business Administration

American Military University
Charles Town, WV
02.2020

Associate of Applied Science - Aerospace Maintenance

Community College of The Air Force
Montgomery, AL
12.2013

Skills

  • Data Entry and Maintenance
  • Customer Service
  • Calm and Professional Under Pressure
  • Data Entry
  • Transaction Processing
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Customer Account Management
  • Verbal and Written Communication
  • Order and Refund Processing

Timeline

Senior Certified Pharmacy Technician

Walgreens
01.2023 - Current

Customer Sale Associate

Walgreens
01.2016 - 01.2018

Housekeeping Manager

State of Delaware Historical and Cultural Affairs
01.2014 - 01.2018

Unit Environmental Coordinator and Safety Manager

01.2006 - 01.2007

Cashier

Exxon Family Owned
01.1996 - 01.1998

Aerospace Propulsion Craftsman

United States Air Force, USAF
02.1994 - 02.2016

Customer Service Representative

800 Flowers
01.1991 - 01.1993

BBA - Business Administration

American Military University

Associate of Applied Science - Aerospace Maintenance

Community College of The Air Force
Charity Luksha