Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Elizabeth Martinez

Lancaster,PA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Lancaster County Youth Food Service Manager

Aramark
Lancaster, PA
06.2022 - Current
  • Trained new employees to perform duties.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Implemented cost control measures to reduce expenses and increase profitability.
  • Ensured proper portioning and serving of meals according to established standards.
  • Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.

Scheduler/ Medical Records

T. W. Ponessa Counseling Services
Lancaster, PA
08.2021 - 03.2022
  • Performed data entry into computer systems for tracking purposes.
  • Medical records: seeking charts of clients, faxing or mailing our medical records needed by Social Security office, attorneys, or clients upon request.
  • Answered phones and routed voicemails to respective employees.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Scheduled and confirmed appointments.

Bilingual Scheduler

Faithful at home care
Lancaster, PA
02.2020 - 06.2020
  • Logged in notes when caregivers were going to be late or calling off, and then making sure clients were aware of the caregivers' status.
  • Safety committee member at the workplace.
  • Scheduled and confirmed appointments with clients.
  • Maintained positive working relationship with fellow staff and management.

Seafood Department Manager

Weis Markets
Willow St., PA
05.2018 - 01.2019
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained records of daily transactions and prepared weekly reports on sales performance analysis.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Inspected equipment regularly to ensure safe working conditions for employees.
  • Monitored inventory levels, placed orders, and managed stock rotation.
  • Directed daily work schedules and tasks for seafood department employees.
  • Maintained cleanliness of the seafood department by ensuring shelves are stocked properly and free from debris or spills.
  • Ensured compliance with food safety regulations and standards in accordance with company policies.
  • Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
  • Assisted customers with product selection while providing courteous service.
  • Promoted awareness among staff regarding health hazards associated with fish handling practices.

Baby Department Supervisor

ToysRus
Lancaster, PA
10.2017 - 04.2018
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
  • Worked closely with sales associates to complete tasks.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Put together store's large displays.

Cashier/ Customer Service

Calmart
Lancaster, PA
07.1994 - 11.1995
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Processed sales transactions to prevent long customer wait times.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Worked closely with front-end staff to assist customers.
  • Maintained work area and kept cash drawer organized.
  • Answered customer questions and provided store information.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Scanned items and checked pricing on cash register for accuracy.
  • Issued receipts, refunds, credits or change due to customers.

Education

Grade completed 10th grade

JP. Mc Caskey
Lancaster, PA

Skills

  • Basic computer skills
  • Microsoft Word
  • Customer service
  • Calm and pleasant demeanor
  • Professionalism
  • Spreadsheets
  • Answer emails
  • Team collaboration
  • Leadership
  • Internet Explorer
  • Faxing paperwork and documents
  • Answering phone calls
  • Filing important documents
  • Mailing out documents
  • Organizational skills
  • Bilingual
  • Employee training
  • Inventory management
  • Staff scheduling
  • Communication skills
  • Time management
  • Reliable and responsible
  • Multitasking Abilities

Languages

English
Professional
Spanish
Professional

Affiliations

  • Enjoy spending time with family
  • playing volleyball
  • reading a good book

Accomplishments

  • Support Staff Award at Lancaster County Youth Detention Center

Certification

  • Aramark Servsafe
  • Managing Offenders
  • Offender Manipulation
  • Safe and secure workplace
  • Aramark Business Conduct Policy
  • Aramark Data Protection Basics
  • Aramark Civil Rights in the SNP
  • Recognizing and Reporting Child Abuse

References

References available upon request.

Timeline

Lancaster County Youth Food Service Manager

Aramark
06.2022 - Current

Scheduler/ Medical Records

T. W. Ponessa Counseling Services
08.2021 - 03.2022

Bilingual Scheduler

Faithful at home care
02.2020 - 06.2020

Seafood Department Manager

Weis Markets
05.2018 - 01.2019

Baby Department Supervisor

ToysRus
10.2017 - 04.2018

Cashier/ Customer Service

Calmart
07.1994 - 11.1995

Grade completed 10th grade

JP. Mc Caskey

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