Elizabeth Martinez
Humble
Summary
Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Best Buy
Houston
10.2022 - Current
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Retail Supervisor
Best Buy
Houston
01.2020 - 04.2022
- Dealt with customer complaints and rectified product and service issues.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Created successful plans to maximize profits and reduce loss.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Reviewed schedules to keep stores under leadership properly staffed.
Consultation Agent
Best Buy
Houston
06.2015 - 01.2021
- Trained users to operate and manage hardware and software.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Lent technical support, consulting and implementation services to maintain system performance thresholds.
- Created and updated training materials and procedures.
- Upgraded laptops/desktops, improving speed and performance.
- Organized repair and replacement of PC components and systems.
Education
Bachelor Business Management And HR - Business Management
American International College
Springfield, MAAssociate of Applied Science - Computer And Information Sciences
Lonestar College
Houston, TXSkills
- Sales Leadership
- Team Building and Motivation
- Staff Coaching and Training
- Delegation and Supervision
- Customer Service
- Strategic Planning
- Business Development
- Time Management
- POS Systems Operations
- Staff Scheduling
- Cost Control
- Upselling and Cross Selling
- Account reconciliation
- Sales performance analysis
- Financial reporting
Education and Training
other
Timeline
Assistant Store Manager
Best Buy
10.2022 - Current
Retail Supervisor
Best Buy
01.2020 - 04.2022
Consultation Agent
Best Buy
06.2015 - 01.2021
Bachelor Business Management And HR - Business Management
American International College
Associate of Applied Science - Computer And Information Sciences
Lonestar College