Elizabeth Mayberry
Saint Louis,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Crafter
Self-Employed
03.2016 - Current
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Maintained business sales, returns and transaction reports.
- Promoted business via social media to generate leads.
- Prioritized workload according to schedule to complete orders by delivery time and performed quality control.
- Established and maintained e-commerce website to promote and sell products.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Mail Carrier
United States Postal Service
10.2012 - 09.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Customer Service Representative
Convergys
07.2011 - 06.2012
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Utilized customer service software to manage interactions and maintain customer records.
- Adhered to call guidelines for handle time and productivity while maintaining constant flow of calls.
- Tracked customer service cases and updated service software with customer information.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
Assistant Manager
Family Dollar
04.2009 - 07.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Trained new employees on proper protocols and customer service standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Taco Bell
01.2006 - 01.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Northwest High School
Cedar Hill, MO05.2002
Skills
- Complex Problem-Solving
- Strong Organizational Skills
- Market and Competitor Research
- Project Management
- Customer Account Management
- POS Systems Operations
- Computer Proficiency
- Customer Retention Strategies
- Issue and Complaint Resolution
- Sales Quota Achievement
- Administrative and Office Support
- Kitchen Equipment Operation
- Profit and Loss Reporting
- Food Service Background
- Business Operations Expertise
Timeline
Crafter
Self-Employed
03.2016 - Current
Mail Carrier
United States Postal Service
10.2012 - 09.2015
Customer Service Representative
Convergys
07.2011 - 06.2012
Assistant Manager
Family Dollar
04.2009 - 07.2011
Assistant Manager
Taco Bell
01.2006 - 01.2009
High School Diploma -
Northwest High School
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