Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
Generic

Elizabeth McCormick

Centennial,CO

Summary

Experienced content manager and technical writer with a successful history of providing comprehensive software training to internal and external teams. Skilled in delivering effective training sessions to Sales, Product, Customer Experience, Partners, and Customers. Possesses extensive knowledge of information technology and the services industry, specializing in Enterprise Architecture, Customer Relationship Management, and Content Management. Recognized for being self-driven and detail-oriented, excelling at simplifying complex ideas, concepts, and tasks for optimal understanding by end-users.

Overview

25
25
years of professional experience

Work History

Program Manager, Content Architect

Rippling
11.2021 - Current
  • Managed and supervised administrative and daily program operations in compliance with content governance.
  • Enhanced content search ability through the re-architecture of Confluence's Revenue knowledge hub
  • Organized and managed global content across all platforms, while developing pitch templates for international AEs to distribute content.
  • Created engaging and popular microsites for Rippling's product clouds and suites.
  • Developed visually engaging Sales Playbooks to effectively guide and establish clear expectations for every step of the sales process
  • Implemented and led the transition from Marketo to Highspot.
  • Established solid relationships with key stakeholders to garner support for program initiatives.
  • Collaborated with cross-functional teams to ensure timely completion of projects.
  • Facilitated workshops and provided one-on-one training to educate team members.
  • Identified and communicated program obstacles, highlighting potential impacts to the team.
  • Utilized data-driven decision-making approaches for strategy development and outcome optimization.

Sales Enablement Specialist and Technical Writer

Maxar Technologies | DigitalGlobe
01.2014 - 10.2021
  • Managed product and marketing collateral for Highspot as an administrator
  • Managed multiple portals for Sales, Customer Experience, and Partners/Resellers content storage
  • Created sales enablement training content and videos focused on best practices for Salesforce, Highspot, prospecting, outreach, and social selling.
  • Developed global sales training curriculum for teams in Americas, EMEAR, and APAC
  • Developed comprehensive overview pages that effectively served as sales toolkits for products and services
  • Created informative and engaging on-boarding material for new sales department employees
  • Created detailed training documentation to support Salesforce - Configure, Price, Quote (CPQ) for ordering
  • Worked cross-functionally with product, marketing, sales, and development teams on a daily basis to drive agile development.
  • Created and developed training materials for channel partners and resellers to effectively use Salesforce CPQ through our Partner Portal
  • Collaborated with executive Vice President to establish inter-department training protocol for Highspot.

Training Specialist and Software QA Engineer

EMC | Captiva
01.2000 - 01.2007
  • Created and implemented training materials for an enterprise content management system
  • Focused on data capture products that use data recognition technology, such as OCR and ICR.
  • Trained users to successfully install, configure, and troubleshoot various workflow systems
  • Collaborated with cross-functional teams such as Development, QA, Sales, Technical Support, and Marketing to create comprehensive training material.
  • Created test plans, requirements, and cases for assessing product quality
  • Recognized as 'Employee of the Quarter' in both 2002 and 2003.

Education

Bachelor of Science - Environmental Design

University of California, Davis
06.1995

Skills

  • Program Leadership
  • Curriculum Development
  • Content Development
  • Technical Writing
  • Training
  • Problem-Solving
  • Data Collection & Research
  • Organization
  • Communication
  • Self-driven
  • Team Player

Software

  • Cloud - SaaS
  • Highspot
  • Salesforce
  • Camtasia
  • Articulate 360
  • Office 365
  • Snagit
  • Quip
  • Zoom
  • Slack

Accomplishments

2023 - Recognized in Highspotʼs Month of Gratitude as a leader who is demonstrating what good looks like in enablement.


2023 - Hosted Highspot Masterclass - Scale Buyer Engagement with Digital Sales Rooms

Timeline

Program Manager, Content Architect

Rippling
11.2021 - Current

Sales Enablement Specialist and Technical Writer

Maxar Technologies | DigitalGlobe
01.2014 - 10.2021

Training Specialist and Software QA Engineer

EMC | Captiva
01.2000 - 01.2007

Bachelor of Science - Environmental Design

University of California, Davis

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Elizabeth McCormick