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Accomplished customer service professional with 20+ years of experience and extensive background in department leadership. Expertise in team management, operational execution, and performance improvement, with a strong focus on driving results and enhancing the customer experience. Most recently, successfully collaborated with team members to drive rapid improvements in e-commerce performance metrics within a short timeframe by implementing targeted coaching, process enhancements, and strengthened accountability.

Passionate content creator from Georgia Tech who has proven success in conceptualizing, developing and writing content that engages readers and builds brand interest. Proficient in digital content design, online reputation management and working quickly to produce and manage content deliverables.

Dynamic, results driven, Senior Clinical Specialist with proven expertise in clinical training and device management at Axonics/Boston Scientific. Recognized for achieving the highest volume in implants and symptom surveys. Adept at market analysis and fostering strong account relationships, driving significant sales growth while delivering exceptional surgical support.

Customer service professional with a background in training, administrative support, and client relations across industries including hospitality, consulate services, and education. Experience includes the development and facilitation of training programmes for associates at Foundever (formerly Sitel) on the Airbnb project, progression to senior customer support roles within one year, and taskforce initiatives addressing operational challenges. Skilled in process improvement, data analysis for programme optimisation, multilingual communication (English,Portuguese and Pre-intermediate Dutch), and stakeholder coordination. Education includes a Health Assistant Diploma specialising in geriatrics from Master D Professional Centre (Lisbon) and foundational coursework in accounting from the University of Namibia. Proficient in adapting training content to audience needs and implementing system updates while maintaining accurate documentation. Seeking opportunities in customer experience innovation, team leadership, or training programme management within dynamic environments.

Elizabeth Mccormick

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CS & E-Comm Team Trainer

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Bachelor of Arts - Sociology Education

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CS & E-Comm Team Trainer

Bachelor of Arts - Sociology Education

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