Elizabeth McCrabb
Sterling,CO
Summary
Results-driven professional with a versatile background in correctional services and customer-focused roles. Known for strong critical thinking and effective conflict resolution skills, contributing to a safer environment and enhanced inmate rehabilitation.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Colorado Department Of Corrections
Sterling, CO
10.2023 - Current
- Monitored inmate activities to maintain safety and security within the facility.
- Conducted inspections of cells and common areas to detect contraband and ensure safety.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Addressed incidents and emergencies using de-escalation techniques to maintain order.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Engaged in conflict resolution among inmates to foster a safer environment.
- Facilitated programs and services for inmates to support rehabilitation and encourage positive behavior.
- Maintained clear and open communications with facility areas to support safe operations.
Shift Leader
Baja Tacos
Sterling, CO
05.2022 - 10.2023
- Oversaw workflow to ensure trouble-free service.
- Addressed customer feedback to enhance dining satisfaction.
- Built and mentored team members to enhance their skills and performance.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Performed product inventory to maintain accurate records and support ordering processes.
- Handled monetary transactions to ensure accurate processing and customer satisfaction.
- Reviewing as well as documenting daily sales and profits.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Conducting product inventory.
Direct Care Provider
Eastern Colorado Services for the DD
Sterling, CO
03.2020 - 09.2022
- Provided assistance with activities of daily living to enhance client independence. such as everyday hygiene.
- Safely administered prescribed medications.
- Provided assistance with activities of daily living, including personal hygiene, to support client well-being.
- Facilitated client mobility to support daily activities and safety.
- Provided therapeutic social interactions.
- Preparing meals specific to each dietary need.
- Provided reliable transportation for medical appointments.
- Facilitated communication between clients and families to strengthen support networks.
Shift Leader
SUBWAY®Restaurants
Sterling, CO
01.2018 - 03.2020
- Oversaw workflow to ensure seamless service delivery.
- Addressed customer feedback to enhance dining experience satisfaction.
- Practiced and maintained safety and health regulations.
- Strengthened team performance by providing guidance and support.
- Monitored food preparation processes to ensure quality and compliance with health standards.
- Executed regular product inventory to ensure availability and organization.
- Managed cash and card transactions to ensure accurate financial records.
- Handling monetary transactions.
- Reviewed and documented daily sales data to maintain financial records.
Education
General Education Diploma
Sterling, COSkills
- Safety inspections
- Conflict resolution
- Incident documentation
- Safety compliance
- Health monitoring
- Patient mobility support
- Radio communication
- Inventory management
- Team leadership
- Customer service
- Critical thinking
- Time management
- Written communication
- Behavioral assessment
- Emotional intelligence
- Stress management
- HIPAA compliance
- Word processing
- Communication skills
- Special needs care
- Elderly care
Timeline
Correctional Officer
Colorado Department Of Corrections
10.2023 - Current
Shift Leader
Baja Tacos
05.2022 - 10.2023
Direct Care Provider
Eastern Colorado Services for the DD
03.2020 - 09.2022
Shift Leader
SUBWAY®Restaurants
01.2018 - 03.2020
General Education Diploma