Elizabeth McCuan
Norman
Summary
Dynamic professional with extensive experience in customer service and supervision at Kebabish Bites. Proven ability to enhance guest satisfaction through effective dispute resolution and operational excellence. Skilled in cash handling and inventory management, consistently optimizing revenue and maintaining high standards of cleanliness and safety.
Overview
13
13
years of professional experience
Work History
Waitress/FOH Supervisor
Kebabish Bites
Norman
01.2021 - 01.2023
- Coordinated daily activities of waitstaff to ensure efficient service and adherence to restaurant standards.
- Trained, mentored, and evaluated new and existing staff to maintain high levels of customer service and operational excellence.
- Managed shift schedules and delegated tasks to enhance service coverage during peak hours.
- Handled guest inquiries and complaints promptly, ensuring positive dining experiences and repeat business.
- Collaborated with kitchen and bar teams to ensure timely and accurate order delivery.
- Monitored table turnover and seating arrangements to maximize revenue potential.
- Oversaw cash handling and POS transactions, ensuring accuracy in billing and end-of-day reports.
Grocery Clerk
Price Chopper
Ogdensburg
01.2011 - 01.2015
- Provided friendly customer service while stocking shelves, rotating inventory, and ensuring store cleanliness to enhance shopping experience.
- Processed transactions and managed cash register operations to maintain accurate financial records.
- Supported inventory control and product labeling while upholding safety and sanitation standards to ensure compliance and customer safety.
Piercing Technician and Tattoo Artist
Sleepy Hollow Tattoos
Potsdam
01.2010 - 01.2011
- Executed diverse body piercings while strictly adhering to safety and hygiene standards, ensuring client safety and satisfaction.
- Ensured all tools and materials were properly sterilized before and after each procedure
- Provided clients with comprehensive pre- and post-piercing care instructions.
- Engaged with clients to understand preferences and provide personalized jewelry recommendations that align with individual styles.
- Managed client appointments and maintained detailed customer record database to enhance service delivery.
Education
GED -
01-2014
Potsdam High School -
Potsdam High School
Potsdam, NY01-2010
Some College (No Degree) - Medical Administrative Assisting
Ultimate Medical Academy
Tampa, FLSkills
- Customer service and support
- Dispute resolution
- De-escalation techniques
- Coding and billing
- Retail operations
- Product presentation
- Cleaning and maintenance
- Supervision and management
Timeline
Waitress/FOH Supervisor
Kebabish Bites
01.2021 - 01.2023
Grocery Clerk
Price Chopper
01.2011 - 01.2015
Piercing Technician and Tattoo Artist
Sleepy Hollow Tattoos
01.2010 - 01.2011
GED -
Potsdam High School -
Potsdam High School
Some College (No Degree) - Medical Administrative Assisting
Ultimate Medical Academy