Open To Work
Elizabeth McGraw-Butler
Customer Service Management
Westfield,IN
Summary
Customer service representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management enhances operational effectiveness in customer service settings. Strong listening skills, empathy, and patience foster positive customer relationships and effectively address diverse needs.
Overview
13
13
years of professional experience
Work History
Contact Representative
US TREASURY DEPARTMENT, INTERNAL REVENUE SERVICE
Indianapolis, IN
08.2023 - 09.2025
- Acquired and applied knowledge of internal policies, procedures, and services to address taxpayer issues effectively, leading to a 4% reduction in resolution times.
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with taxpayers, improving customer satisfaction rates by 3%.
- Led monthly team meetings to discuss new ideas for improving the overall quality of customer service, contributing to a 3.4% increase in service efficiency.
Warehouse Associate
FEDEX - KELLY SERVICES
Indianapolis, IN
12.2022 - 08.2023
- Loaded and unloaded trucks by following strict safety protocols to minimize handling errors.
- Sorted and organized freight for shipment to ensure timely, accurate delivery.
- Maintained high standards of accuracy and safety through effective manual dexterity and hand-eye coordination.
Census Field Manager
U.S. CENSUS BUREAU
Indianapolis, IN
07.2019 - 11.2020
- Led and directed a team of 40 Supervisors and Enumerators to achieve 99.7% completion of the 2020 Decennial Census, demonstrating effective leadership and operational excellence.
- Engaged with senior management to assess goal achievement and identify improvement areas, completing operation one week ahead of schedule.
- Reduced staff turnover by 20% through effective selection, orientation, and training, fostering a stable and motivated workforce.
Sales Manager
MACY'S
Indianapolis, IN
05.2015 - 11.2017
- Developed sales team by motivating, counseling, and providing product knowledge education, enhancing team performance and customer satisfaction by 2.7%.
- Managed sales team to achieve consistent growth and sales targets, driving revenue increase by 1.5% through strategic planning and execution.
- Built partnerships with third-party vendors to expand sales opportunities, increasing market reach and profitability by 2%.
District Manager
FAMILY DOLLAR
Richmond, VA
09.2012 - 06.2014
- Led and directed team members on effective interview methods, operations, and procedures, achieving a 20% reduction in staff turnover.
- Developed operational standards, policies, and procedures to enhance efficiency and consistency across the district.
- Identified operational inefficiencies and recommended actionable improvements.
Education
Some College (No Degree) - Marketing Management
Skills
- Customer management
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Attention to detail
- Efficiency enhancement
- Adaptability
- Conflict resolution
- Staff leadership
- Sales strategy
Accomplishments
2013 Family Dollar Best Profit Award
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteHybridSalary Range
$25000/yr - $30000/yrTimeline
Contact Representative - US TREASURY DEPARTMENT, INTERNAL REVENUE SERVICE
08.2023 - 09.2025
Warehouse Associate - FEDEX - KELLY SERVICES
12.2022 - 08.2023
Census Field Manager - U.S. CENSUS BUREAU
07.2019 - 11.2020
Sales Manager - MACY'S
05.2015 - 11.2017
District Manager - FAMILY DOLLAR
09.2012 - 06.2014
Northern Michigan University - Some College (No Degree), Marketing Management