Tynnetta-Lateefah Moore
Camden
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Resourceful Contact Representative known for productivity and efficiency in task completion. Skilled in customer relationship management, conflict resolution, and policy explanation. Excel in communication, problem-solving, and adaptability to ensure positive outcomes in all interactions.
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
12
12
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Philadelphia
10.2016 - Current
- Navigated through computer systems to review information and respond appropriately to callers.
- Updated databases with new and modified customer data.
- Greeted customers and provided them with assistance upon request.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Operate multiple domestic and international phone lines
- Process correspondence, amended returns , penalty abatements , Refund Traces , duplicate returns, penalty appeals.
- Updated customer accounts, addresses and contact information within call management databases.
- Participated in team meetings to discuss strategies for improving customer experience.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Contact Center Representative
TransUnion
Crum Lynne
07.2015 - 10.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Provided technical support to customers on products or services offered by the company.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Promoted available products and services to customers during service, account management and order calls.
- Provided product information to customers.
Sales Associate
UNIQLO
King Of Prussia
10.2014 - 07.2015
- Developed promotional strategies to increase sales volume.
- Conducted product demonstrations to highlight features and benefits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled returns and exchanges according to company policies.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Developed trusting relationships with customers by making personal connections.
- Provided accurate information about products, prices and services.
Sales Associate
Ashley Stewart
Philadelphia
06.2013 - 09.2014
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Some College (No Degree) - Digital Media
Montgomery County Community College
Blue Bell, PASome College (No Degree) - Social Media Marketing
Delaware County Community College
Media, PASkills
- Call management
- Database updates
- Customer assistance
- Technical support
- Data entry
- Customer inquiries
- Product recommendations
- Customer relationship management
- Team collaboration
- Communication skills
- Sales promotion
- Problem resolution
- Time management
- Conflict resolution
- Strong interpersonal skills
- Teamwork skills
- Account updates
- Problem-solving
- Multi-line phone systems
- Call documentation skills
- Professional phone voice
- Multitasking and prioritization
- Teamwork
- Call center customer service
- Information gathering
- Product and service sales
Timeline
Contact Representative
Internal Revenue Service, IRS
10.2016 - Current
Contact Center Representative
TransUnion
07.2015 - 10.2016
Sales Associate
UNIQLO
10.2014 - 07.2015
Sales Associate
Ashley Stewart
06.2013 - 09.2014
Some College (No Degree) - Digital Media
Montgomery County Community College
Some College (No Degree) - Social Media Marketing
Delaware County Community College