Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Faith Gofney

Baltimore,MD

Summary

Personable, friendly, flexible and solution-oriented Customer Service Representative with over 30 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Contact Representative

Health Eligibility Center
Fort Riley North, KS
03.2023 - Current

Advanced Medical Support Assistant

Veterans Affairs Outpatient Clinic
Baltimore, MD
10.2018 - 03.2023

Medical Support Assistant

Veterans Affairs Medical Center
Baltimore, MD
08.2016 - 10.2018

Psychiatric Assistant II

Johns Hopkins Hospital
Baltimore, MD
10.2011 - 08.2016

Case Managment Volunteer

Goodwill Industries of the Chesapeake Inc.
Baltimore, MD
11.2010 - 02.2011

Activities Assistant Volunteer

Erickson Retirement Community, Oakcrest Village
Baltimore, MD
07.2009 - 12.2009

Sales Floor Team Member

Value City Department Store
Baltimore, MD
11.2006 - 12.2008

AmeriCorps

Civic Works
Baltimore, MD
08.2004 - 12.2006

Social Work Intern

University of Maryland School of Social Work
Baltimore, MD
09.2002 - 05.2003

Social Work Intern

Caroline Center
Baltimore, MD
09.2001 - 05.2002

Office Secretary, II General

Maryland State Department of Education
Baltimore, MD
02.1990 - 02.1995

Secretary

Mercy Medical Center Baltimore Md
Baltimore, MD
01.1989 - 01.1990

Admitting Officer

Church Hospital
Baltimore, MD
04.1988 - 07.1989

Education

Master of Science - Social Work

University of Maryland - Baltimore
Baltimore, MD
05-2003

Bachelor of Science - Social Work

Coppin State University
Baltimore, MD
05-2002

High School Diploma -

Patterson High School
Baltimore, MD
05-1995

Associate of Science - General Studies

Baltimore City Community College
Baltimore, MD
06-1988

Skills

  • Goal-Oriented
  • Product Knowledge
  • Gathering Information
  • Inbound Phone Call Management
  • Building Rapport
  • Customer Communications
  • Strong Interpersonal Skills
  • Social Perceptiveness
  • Product Upselling
  • Complaint Resolution
  • Report Preparation
  • Customer Relationship Management
  • Payment Processing
  • Customer Service
  • Data Entry
  • Call Control
  • Problem-Solving Skills
  • Call Control Skills
  • Cash Handling
  • [Software] CRM System Expert
  • Providing Customer Support
  • Appointment Scheduling
  • Communicating With Clients
  • Customer Support
  • Data Gathering
  • Verbal and Written Communication
  • Answering Questions
  • 45 WPM
  • Documentation and Reporting
  • Resolving Issues
  • Training Experience

Affiliations

  • Southern Baptist Church member
  • Pi Gamma Mu International Honor Society
  • Theta Rho Chapter of Phi Alpha National Honor Society

Accomplishments

  • AmeriCorps Employee of the Year
  • National Association of Social Work Bachelor Student of the Year
  • Coppin State University Social Work Organization President

Certification

  • Master of Science Degree, Social Work
  • Bachelor of Science Degree, Social Work/Social Science
  • 90 Hours Child Care Certificate

References

References available upon request.

Timeline

Contact Representative

Health Eligibility Center
03.2023 - Current

Advanced Medical Support Assistant

Veterans Affairs Outpatient Clinic
10.2018 - 03.2023

Medical Support Assistant

Veterans Affairs Medical Center
08.2016 - 10.2018

Psychiatric Assistant II

Johns Hopkins Hospital
10.2011 - 08.2016

Case Managment Volunteer

Goodwill Industries of the Chesapeake Inc.
11.2010 - 02.2011

Activities Assistant Volunteer

Erickson Retirement Community, Oakcrest Village
07.2009 - 12.2009

Sales Floor Team Member

Value City Department Store
11.2006 - 12.2008

AmeriCorps

Civic Works
08.2004 - 12.2006

Social Work Intern

University of Maryland School of Social Work
09.2002 - 05.2003

Social Work Intern

Caroline Center
09.2001 - 05.2002

Office Secretary, II General

Maryland State Department of Education
02.1990 - 02.1995

Secretary

Mercy Medical Center Baltimore Md
01.1989 - 01.1990

Admitting Officer

Church Hospital
04.1988 - 07.1989

Master of Science - Social Work

University of Maryland - Baltimore

Bachelor of Science - Social Work

Coppin State University

High School Diploma -

Patterson High School

Associate of Science - General Studies

Baltimore City Community College
Faith Gofney