Faith Gofney
Baltimore,MD
Summary
Personable, friendly, flexible and solution-oriented Customer Service Representative with over 30 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Contact Representative
Health Eligibility Center
Fort Riley North, KS
03.2023 - Current
Advanced Medical Support Assistant
Veterans Affairs Outpatient Clinic
Baltimore, MD
10.2018 - 03.2023
Medical Support Assistant
Veterans Affairs Medical Center
Baltimore, MD
08.2016 - 10.2018
Psychiatric Assistant II
Johns Hopkins Hospital
Baltimore, MD
10.2011 - 08.2016
Case Managment Volunteer
Goodwill Industries of the Chesapeake Inc.
Baltimore, MD
11.2010 - 02.2011
Activities Assistant Volunteer
Erickson Retirement Community, Oakcrest Village
Baltimore, MD
07.2009 - 12.2009
Sales Floor Team Member
Value City Department Store
Baltimore, MD
11.2006 - 12.2008
AmeriCorps
Civic Works
Baltimore, MD
08.2004 - 12.2006
Social Work Intern
University of Maryland School of Social Work
Baltimore, MD
09.2002 - 05.2003
Social Work Intern
Caroline Center
Baltimore, MD
09.2001 - 05.2002
Office Secretary, II General
Maryland State Department of Education
Baltimore, MD
02.1990 - 02.1995
Secretary
Mercy Medical Center Baltimore Md
Baltimore, MD
01.1989 - 01.1990
Admitting Officer
Church Hospital
Baltimore, MD
04.1988 - 07.1989
Education
Master of Science - Social Work
University of Maryland - Baltimore
Baltimore, MD05-2003
Bachelor of Science - Social Work
Coppin State University
Baltimore, MD05-2002
High School Diploma -
Patterson High School
Baltimore, MD05-1995
Associate of Science - General Studies
Baltimore City Community College
Baltimore, MD06-1988
Skills
- Goal-Oriented
- Product Knowledge
- Gathering Information
- Inbound Phone Call Management
- Building Rapport
- Customer Communications
- Strong Interpersonal Skills
- Social Perceptiveness
- Product Upselling
- Complaint Resolution
- Report Preparation
- Customer Relationship Management
- Payment Processing
- Customer Service
- Data Entry
- Call Control
- Problem-Solving Skills
- Call Control Skills
- Cash Handling
- [Software] CRM System Expert
- Providing Customer Support
- Appointment Scheduling
- Communicating With Clients
- Customer Support
- Data Gathering
- Verbal and Written Communication
- Answering Questions
- 45 WPM
- Documentation and Reporting
- Resolving Issues
- Training Experience
Affiliations
- Southern Baptist Church member
- Pi Gamma Mu International Honor Society
- Theta Rho Chapter of Phi Alpha National Honor Society
Accomplishments
- AmeriCorps Employee of the Year
- National Association of Social Work Bachelor Student of the Year
- Coppin State University Social Work Organization President
Certification
- Master of Science Degree, Social Work
- Bachelor of Science Degree, Social Work/Social Science
- 90 Hours Child Care Certificate
References
References available upon request.
Timeline
Contact Representative
Health Eligibility Center
03.2023 - Current
Advanced Medical Support Assistant
Veterans Affairs Outpatient Clinic
10.2018 - 03.2023
Medical Support Assistant
Veterans Affairs Medical Center
08.2016 - 10.2018
Psychiatric Assistant II
Johns Hopkins Hospital
10.2011 - 08.2016
Case Managment Volunteer
Goodwill Industries of the Chesapeake Inc.
11.2010 - 02.2011
Activities Assistant Volunteer
Erickson Retirement Community, Oakcrest Village
07.2009 - 12.2009
Sales Floor Team Member
Value City Department Store
11.2006 - 12.2008
AmeriCorps
Civic Works
08.2004 - 12.2006
Social Work Intern
University of Maryland School of Social Work
09.2002 - 05.2003
Social Work Intern
Caroline Center
09.2001 - 05.2002
Office Secretary, II General
Maryland State Department of Education
02.1990 - 02.1995
Secretary
Mercy Medical Center Baltimore Md
01.1989 - 01.1990
Admitting Officer
Church Hospital
04.1988 - 07.1989
Master of Science - Social Work
University of Maryland - Baltimore
Bachelor of Science - Social Work
Coppin State University
High School Diploma -
Patterson High School
Associate of Science - General Studies
Baltimore City Community College
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