Debony Colbert
Vallejo,CA
Summary
Highly motivated and customer-focused retail professional with 10 years of experience in sales, merchandising, and operations within high-end fashion and fabric industries. Skilled in delivering exceptional customer service, building long-lasting relationships, and consistently exceeding sales targets. Adept at managing inventory, creating visually appealing product displays, and utilizing POS systems to process transactions efficiently. Strong background in fashion trends and product knowledge, with demonstrated success in working collaboratively with teams to drive sales and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Oakland, California
07.2024 - Current
- Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions to advise, inform, assess, and collect taxes and associated liabilities.
- Researches and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts.
- Contacts taxpayers and/or their representatives in response to IRS inquiries regarding a limited number of delinquent situations.
- Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
- Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file a tax return and/or pay tax liabilities, and encourages voluntary compliance with tax laws.
Client Specialist
Bloomingdale's
San Francisco, California
04.2018 - 07.2024
- Delivered exceptional customer service by identifying client needs, offering personalized styling advice, and resolving issues to ensure high satisfaction and loyalty.
- Acted as a denim expert, providing in-depth product knowledge and trend insights on fits, fabrics, and seasonal collections to educate customers.
- Fostered customer relationships, cultivating a strong base of repeat clientele and enhancing the overall shopping experience.
- Meet sales goals each quarter, leveraging product expertise and promotional strategies to drive revenue.
- Collaborated with the visual merchandising team to enhance in-store displays, increasing foot traffic, and boosting sales
- Efficiently operated the POS system to process transactions, including sales, returns, online orders, and gift card activations, with 100% accuracy.
- Proactively promoted the Bloomingdale's Loyalist rewards program, enrolling new members monthly, and increasing customer retention.
Sales Associate
Banana Republic
Emeryville, California
09.2015 - 04.2018
- Provided exceptional assistance by locating in-demand products and utilizing store systems to check availability at other locations, ensuring customer satisfaction.
- Effectively built rapport and developed lasting relationships with customers, contributing to repeat business and increased customer loyalty.
- Recommended products and promotions tailored to customers’ preferences and needs, leading to increased sales and customer satisfaction.
- Processed product returns accurately and efficiently, helping customers find suitable alternatives and minimizing lost sales.
- Maintained well-organized and visually appealing merchandise displays, driving consistent sales growth.
- Informed and educated customers on ongoing promotions and special offers, directly contributing to an increase in sales.
Operation Associate
Twice
San Francisco, California
06.2014 - 08.2015
- Entered detailed descriptions of processed items into the website to ensure accurate and appealing product listings.
- Prepared clothing items by steaming and arranging them for professional product photography.
- Captured high-quality photos of apparel, handbags, and shoes to enhance online listings and drive sales.
- Folded and sealed garments for storage and shipment, maintaining organization and product integrity.
- Collected and processed invoice orders, ensuring timely and accurate preparation for shipping.
- Promoted to the Buying Team, where I evaluated second-hand items, determined pricing, and made offers to customers based on market trends and item condition.
Sales Associate
JOANN Fabrics and Crafts
San Leandro, California
09.2013 - 10.2014
- Contributed to achieving store sales goals by delivering exceptional customer service and personalized assistance.
- Guided customers in selecting fabrics for unique sewing projects, providing expert recommendations based on their needs.
- Accurately measured and cut fabrics to customer specifications, ensuring satisfaction and repeat business.
- Assisted with checkout processes, ensuring smooth and efficient transactions to enhance the overall shopping experience.
- Replenished inventory, maintaining organized and well-stocked displays to support continuous sales.
- Built strong relationships with customers by engaging in meaningful interactions, fostering loyalty and repeat visits.
- Collaborated with retail team members to boost sales through enhanced product presentations and effective use of advertising materials.
- Handled product returns professionally and efficiently, maintaining high customer satisfaction.
Education
Bachelor of Arts - 3-D Design And Pattern Making
Academy of Art University
San Francisco, CA05-2017
High School Diploma -
Encinal High School
Alameda, CA06-2010
Skills
- Customer service and sales
- Merchandising
- Inventory control
- Product knowledge
- Trend awareness
- Strong interpersonal skills
- POS systems and transactional management
- Goal-Oriented
- Team collaboration
- Data entry
- Microsoft office
Timeline
Contact Representative
Internal Revenue Service, IRS
07.2024 - Current
Client Specialist
Bloomingdale's
04.2018 - 07.2024
Sales Associate
Banana Republic
09.2015 - 04.2018
Operation Associate
Twice
06.2014 - 08.2015
Sales Associate
JOANN Fabrics and Crafts
09.2013 - 10.2014
Bachelor of Arts - 3-D Design And Pattern Making
Academy of Art University
High School Diploma -
Encinal High School
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