Calypso Marx-Blake
Buffalo,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Highly experienced manager and receptionist known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
10.2023 - Current
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
Administrator / Manager
Great Lakes Therapeutic Massage
07.2018 - 10.2023
- Promoted maintenance of professional and courteous customer interactions within the medical practice, HIPAA-compliance assurance and assisted with patient referrals and education.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Scheduled initial and return appointments for medical clients, adhering to internal policies while accommodating individual customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Sales Associate
Sally's Beauty Supply
10.2019 - 12.2024
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Assistant Sales Manager
Payless Shoes Source
02.2017 - 05.2019
- Provided positive first impressions, welcoming existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Education
Associates - Liberal Arts And General Studies
Erie Community College
Buffalo, NY06.2020
Charter School For Applied Technology
Buffalo, NY06.2017
Skills
- Customer Service
- Sales Goal Attainment
- Membership Sales
- Educational Sales
- Cash Handling
- Dispute Mediation
- Stocking and Receiving
- Teamwork and Collaboration
- Verbal and Written Communication
- Upselling Techniques
- Store Opening and Closing
- Policy and Procedure Adherence
- Time Management
- Order Processing
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 10 in the development of Presidential Service Award.
Timeline
Contact Representative
Internal Revenue Service, IRS
10.2023 - Current
Sales Associate
Sally's Beauty Supply
10.2019 - 12.2024
Administrator / Manager
Great Lakes Therapeutic Massage
07.2018 - 10.2023
Assistant Sales Manager
Payless Shoes Source
02.2017 - 05.2019
Associates - Liberal Arts And General Studies
Erie Community College
Charter School For Applied Technology
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