Amanda Smyth

• Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
• Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
• Provided exceptional service by proactively addressing customers'' needs and concerns.
• Improved customer satisfaction by resolving issues efficiently and professionally.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Maintained lab specifics followed by GMPS. Fulfilled account specific orders per work order and customer detail. Vialed, labeled, and made sure all proper documentation was correct per quality control standards.