Jarvicha Jordan
Houston,TX
Summary
Professional with strong background in customer service and communication. Proven ability to manage high-volume calls and excel in client interaction and support roles. Skilled in data entry, and time management, with proactive approach to meeting organizational goals. Dependable and adaptable to changing needs, with excellent communication. Knowledgeable and dedicated solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Seeking to maximize my customer-service experience in a challenging environment to achieve corporate goals and consistently deliver results.
Overview
6
6
years of professional experience
Work History
CONTACT REPRESENTATIVE
INTERNAL REVENUE SERVICE
Memphis, TN
10.2022 - 08.2024
- Having the capability to work remotely and independently 4 out of 5 days a week, being available online on time and throughout my tour of duty
- Managing different inventory, working and completing Form 1040-X, Amended Returns
- Managing incoming calls per scheduled staffing, addressing and solving taxpayers concerns and/or issues or suggesting alternative avenues
- Maintaining Customer Accuracy by presenting professionalism and using search engines to inform taxpayers of accurate information per their accounts
- Being meticulous using search engines and processing adjustments on taxpayers account to avoid defects for ongoing review before closing cases in inventory
INSIDE SALES REPRESENTATIVE
ANGI
Memphis, TN
11.2021 - 09.2022
- Cold calling contractors for everything home for homes and introducing ANGI with job opportunities in their local areas
- Enrolling contractors to pay and accept leads in their expertise while ANGI builds a company profile and advertise for contractors
- Cold calling over 200 dials a day with talk time of 3 and a half hours or more
- Managing the start of ANGI profile with customer necessary personal information, work experience and jobs they want to accept
- Participating in meetings via zoom for promotions and stats
Customer Service Representative
Enterprise Holdings
Houston, TX
07.2020 - 10.2021
- Acquire own equipment to work remote. assisting & booking car reservations, quotes and availability
- Maneuvering through multiple systems to book cars for customers through National, Alamo and Enterprise.
- Performing professionalism and being ready to greet when receiving automated inbound calls
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Account Coordinator, Intermodal
Cornerstone
Memphis, TN
03.2020 - 05.2020
- Working with 3PL partners on the intermodal team, communicating with carriers, confirming orders and tracking shipments
- Updates and maintains customer database with accurate customer information and timely data entry
- Enhanced client relationships by proactively managing accounts and addressing client concerns.
- Coordinated with internal teams to ensure seamless delivery of services.
- Improved service delivery with effective coordination of resources.
CARRIER ACCOUNT EXECUTIVE
INDIGO
Memphis, TN
11.2018 - 02.2020
- Effectively and professionally introduce Indigo Transport program and vision to prospective carriers
- Increase number of enrollments
- Secure carrier capacity through price negotiations via phone/email
- Cold call to find qualified leads
- Adhere to company data standards
- Passionately pursue the achievement of sales metrics while constantly honing communication skills, listening skills, sales techniques and industry knowledge
Education
No Degree - Accounting, Education
UT Martin
Martin, TN05-2015
High School Diploma -
Raleigh-Egypt High School
Memphis, TN05.2011
Skills
- Strong persuasion and communication skills
- Performance driven
- Entrepreneurial spirit
- Sales
- Customer service
- Account managing
- Collaborative
- Team oriented
- Adaptable
- Resilient
- Agile
- Continual learning
- Natural curiosity
- Desire to learn
- Detail oriented
- Optimistic
- Positive attitude
- Negotiation
- Goal oriented
- Data entry proficiency
- Call center customer service
- Problem-solving skills
Timeline
CONTACT REPRESENTATIVE
INTERNAL REVENUE SERVICE
10.2022 - 08.2024
INSIDE SALES REPRESENTATIVE
ANGI
11.2021 - 09.2022
Customer Service Representative
Enterprise Holdings
07.2020 - 10.2021
Account Coordinator, Intermodal
Cornerstone
03.2020 - 05.2020
CARRIER ACCOUNT EXECUTIVE
INDIGO
11.2018 - 02.2020
No Degree - Accounting, Education
UT Martin
High School Diploma -
Raleigh-Egypt High School