ELIZABETH McGuffey
ORANGEPARK,FL
Summary
Transportation Professional experienced in delivery operations, security, and regulated product handling. Achieved efficient route navigation and compliance through clear communication, accurate reporting, and strong attention to detail. Delivered exceptional customer service while supporting smooth daily operations and maintaining secure records.
Overview
32
32
years of professional experience
Work History
Delivery Driver
Verano
68 Blanding Blvd Orange Park Florida
08.2023 - Current
- Delivered regulated products safely while following route schedules and customer verification procedures.
- Navigated daily routes efficiently using dispatch instructions and delivery manifests.
- Inspected vehicle readiness, confirmed load accuracy, and maintained secure transport documentation.
- Verified orders against packing lists to prevent shortages, errors, and compliance issues.
- Coordinated with dispensary and fulfillment teams to resolve delivery discrepancies quickly.
- Maintained professional customer interactions while supporting discreet, timely drop-offs.
- Tracked returns, rejected items, and completed required delivery paperwork accurately.
Security Officer
G4S Secure Solutions USA
10416 Investment Circle Sacramento Ca. 95826
02.2018 - 03.2019
- Controlled access points, verified credentials, and maintained visitor logs accurately.
- Responded to alarms, disturbances, and emergencies using site security procedures.
- Patrolled assigned posts, monitoring premises for suspicious activity and safety hazards.
- Documented incidents, observations, and shift activity in detailed reports.
- Enforced facility rules, safety protocols, and property protection standards consistently.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a a top priority.
- Communicated with supervisors, clients, and emergency responders to coordinate timely action.
Assistant Manager
Dollar General
311 Blanding Blvd. Ste 301 Orange Park FL. 32073
08.2009 - 06.2013
- Supervised daily store operations, ensuring merchandise readiness, customer service, and compliance with company standards.
- Managed cash handling, deposits, and safe procedures while maintaining accurate accountability throughout shifts.
- Trained associates on register procedures, recovery routines, and operational expectations to maintain consistent performance.
- Coordinated freight processing, stock replenishment, and backroom organization to support inventory accuracy.
- Resolved customer concerns promptly, supporting positive shopping experiences and service recovery.
- Monitored store conditions, identifying safety hazards and taking corrective action to maintain compliance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Truck Driver
Covenante Transportation
600 Birmingham Hwy. Chattanooga Tennessee
12.2007 - 06.2008
- Operated tractor-trailer equipment safely across regional and long-haul routes
- Inspected vehicles before trips and documented mechanical or safety concerns
- Maintained accurate electronic logs and compliant delivery records
- Coordinated with dispatch to confirm schedules, routes, and load requirements
- Secured freight to prevent shifting, damage, and load violations
- Delivered shipments on schedule while following DOT regulations and company procedures
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
Correctional Officer
State of Florida Department of Corrections
Baker C.I. 20706 U.S. Hwy 90 West Sanderson Fl.
05.1995 - 10.2007
- Supervised offender movement and maintained institutional security across housing units and designated areas.
- Conducted security checks, counts, and searches to detect contraband and enforce facility rules.
- Responded to emergencies, disturbances, and medical situations using approved correctional procedures.
- Escorted offenders safely during transport, recreation, meals, and scheduled institutional activities.
- Documented incidents, unusual behavior, and security concerns in accurate shift reports.
- Enforced standards of conduct and applied disciplinary procedures in accordance with department policy.
- Collaborated with custody staff, supervisors, and control operations to coordinate daily security needs.
- Mentored new officers on safety practices, inmate supervision, and emergency response protocols.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crisis situations, minimizing harm to staff and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into the facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Cultivated positive relations with inmates, reducing tensions and promoting a safer environment.
- Oversaw visitation sessions, maintaining order and ensuring the the safety of all parties involved.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Bolstered team morale and cooperation through effective leadership and communication.
- Ensured security of facility perimeter by conducting routine patrols.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Enhanced staff training programs, leading to improved operational standards.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Fostered a supportive environment for inmate rehabilitation with educational and vocational training programs.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
Education
Class A CDL Truck Driving - Truck Driving
Florida Gateway College
Lake City, FL10-2007
Correctional Officer Basic Training - Correctional Officer Training
Florida Gateway College
Lake City, FL05-1995
Skills
- Clean driving record
- Commercial Driver's License
- GPS navigation
- GPS and route planning
- Route planning
- Reliability
- Defensive Driving Techniques
- Customer service
- Accident-Free Record
- Clear communication
- Defensive Driving Techniques record
- Route Optimization
- Team collaboration
- Adaptability and flexibility
- Delivery Documentation
- Clear communication
- Adaptability and flexibility
- Valid Driver's license
Timeline
Delivery Driver
Verano
08.2023 - Current
Security Officer
G4S Secure Solutions USA
02.2018 - 03.2019
Assistant Manager
Dollar General
08.2009 - 06.2013
Truck Driver
Covenante Transportation
12.2007 - 06.2008
Correctional Officer
State of Florida Department of Corrections
05.1995 - 10.2007
Class A CDL Truck Driving - Truck Driving
Florida Gateway College
Correctional Officer Basic Training - Correctional Officer Training
Florida Gateway College