Elizabeth McKay

Directed operational oversight across multiple locations to ensure efficiency and consistency.

Developed and implemented comprehensive training initiatives for all management tiers and entry-level employees to address attrition challenges.

Implemented best practices to maintain compliance with Department of Health standards and enhance operational efficiency.

Executed extensive travel exceeding six hours statewide to enhance support for various facilities.

• Led team in daily operations, ensuring efficient workflow and high customer satisfaction.
• Developed and implemented training programs for new staff, enhancing team performance.
• Analyzed sales data to identify trends, informing inventory management strategies.
• Reduced operational risks while organizing data to forecast performance trends.

• Managed a top 5 store in all the company while maintaining a sales target of $1 million a month.
• Collaborated with leaders to create and manage store schedules, ensuring adequate staffing for daily operations.
• Accepting Transfers included and not limited to: verifying items received versus manifested items ensuring accuracy and in compliance with DOH guidelines, accepting these transfers in the inventory system to be posted to sellable inventory, uploading these manifests to a one drive folder each night for DOH compliance, working with excel to create templates for any transfer discrepancies while following company SOP.
• Verify items in POS as they are received & prior to moving to sellable inventory (i.e.- material codes, batch numbers, material descriptions, on-hand quantities)
• Stocking sellable inventory: using the FIFO method to ensure all products are sold before expiration date; stock priority: new products received on transfers, marketing promos/highlights, and high-volume items
• Collaborated with other leaders to create schedules for the entire store including lower leadership to ensure proper staff each day.
• Managed overnight operations, assigned tasks to the team for shipment acceptance, and ensured store readiness for the next day.
• Coordinated monthly inventory counts, leading a team to prepare products and ensure accuracy, and entered finalized numbers into the inventory system for leadership approval. Entering finalized numbers into inventory system to ensure accuracy. Reporting any discrepancies and following proper SOP to comply with company standards.
• Opening and closing the store including counting drawers and making cash drops, assuring employees complete end of shift duties (i.e. tidying up and sanitizing showroom), placing products in a secure room in compliance with DOH guidelines at the end of shift, Opening task include setting up a floor plan for employees coming in the morning, making sure drawers for registers have change and are accurate, conducting morning huddles to brief employees on sales for the day or any business changes.

• Handled 1.2M in Inventory since starting in April 2021
• Performed cycle counts daily, weekly, or monthly.
• Oversaw management of 1.2M inventory items since April 2021.
• Followed written audit programs and physical inventory to ensure integrity of company records
• Maintained register accuracy and counted drawers to support operations during opening and closing.
• Recorded receipts and documentation to maintain accurate inventory records
• Scheduled inventory and compliance personnel as required
• Performed system adjustments as required and conducted and/or participate in analysis of root cause for the adjustments. Helped determine, initiate, and execute subsequent corrective actions.
• Maintained strictest confidentiality in compliance with DOH and HIPAA guidelines

• Consulted with patients to align products with their needs while promoting effective medication methods.
• Grew and retained loyal patient base by crafting a comfortable and accommodating environment and ensuring that each visit is consistently positive.
• Maintained and followed strict HIPPA guidelines to ensure that I always following DOH protocol.
• Maintained and followed strict HIPAA guidelines to ensure that I always followed DOH protocol.
• Along with delivery, I ensured every bag leaving our store was accurate to the order that was placed, the products were correct batches according to receipts, and making sure products were secured in totes per DOH before departure.
• Processed orders on the floor to ensure accuracy and enhance customer experience.

• Resolved customer issues by investigating accounts and providing solutions during initial contact to enhance service efficiency.
• Provided accurate information on merchandise and pricing to enhance customer experience.
• Routinely answered customer questions regarding merchandise and pricing.
• Established reputation as efficient service provider through accurate and timely responses to customer inquiries.
• Delivered exceptional customer experience that fostered client loyalty.
• Provided an elevated customer experience to generate a loyal clientele.
• Assisted customers with a high volume of account inquiries. Managed various requests, including balance inquiries and new account setups. Utilized multiple systems to address issues promptly while providing empathetic and quality service.