Elizabeth McPherson
Melrose,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Direct Support Specialist
Chileda
04.2023 - Current
- Utilized effective time management skills to balance competing priorities and ensure all clients received consistent, high-quality support through their day to day lives from get up in morning to going to bed at night.
- Assisted mentally disabled clients to support independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Guided patients to restroom to support bladder and bowel relief requirements
- Enhanced quality of life for clients through engaging activities and social interaction
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Worked well team setting, providing support and guidance.
- Participated in ongoing professional development opportunities to stay current on best practices within field of direct support services.
- Recorded status and duties completed in logbooks for management.
Retail Co-worker
Kwik Trip
12.2021 - 04.2023
- Handled cash transactions accurately while ensuring positive customer experience at register.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed loss prevention efforts by adhering to store security protocols and reporting suspicious activity when necessary.
- Greeted customers and helped with product questions, selections, and purchases.
- Supported visual merchandising initiatives by rearranging product layouts as directed by management or marketing materials provided from headquarters.
- Improved customer satisfaction levels by providing prompt, friendly, and knowledgeable assistance.
- Maintained knowledge of current promotions, sales events, and special offers to provide accurate information to customers upon inquiry.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to efficiently manage day-to-day tasks and achieve overall store goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers complete purchases, locate items, and join reward programs.
- Participated in regular team meetings to discuss strategies for improving sales performance and addressing challenges faced by retail staff.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Diploma - Nursing Assistance
Western Technical College
La Crosse, WI 05.2012
Diploma - Medical Assistant
Western Technical College
La Crosse, WI 05.2010
High School Diploma -
Melrose-Mindoro High School
Melrose, WI05.2005
Skills
- Language Fluency
- Empathy Display
- Understanding Customer Needs
- Data Entry
- Customer Service
- 65 wpm Typing Speed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Direct Support Specialist
Chileda
04.2023 - Current
Retail Co-worker
Kwik Trip
12.2021 - 04.2023
Diploma - Nursing Assistance
Western Technical College
Diploma - Medical Assistant
Western Technical College
High School Diploma -
Melrose-Mindoro High School
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