Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
Timeline
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ELIZABETH MEJIA

Newport News,VA

Summary

Dedicated and driven professional with a strong desire to contribute expertise towards improving business performance. Thrives in both independent and collaborative environments, utilizing a well-established work ethic to seamlessly adjust to diverse processes and propel organizational goals forward. Possessing a proactive mindset and a commitment to achieving results, deeply passionate about fostering growth, enhancing efficiency, and delivering increased value to the services provided.

Overview

23
23
years of professional experience

Work History

Sales Consultant

Verizon
12.2019 - Current
  • Assist customers with service recommendations, enhancing satisfaction and driving revenue growth
  • Maintained comprehensive knowledge of product offerings and security practices, ensuring full compliance and customer trust
  • Enhanced customer satisfaction and revenue growth by providing tailored service recommendations
  • Implemented personalized sales strategies, significantly boosting customer engagement and enhancing service adoption
  • Exceed sales targets through deep product knowledge and effective communication
  • Developed and implemented creative sales techniques that consistently exceeded targets and expanded market reach
  • Introduced new upselling techniques based on product knowledge, driving revenue growth and enhancing customer satisfaction
  • Coordinated with technical support to resolve complex service issues, ensuring seamless customer experiences and fostering loyalty

Administrative Office Assistant

Smith and Atkinson
01.2018 - 12.2019
  • Generated weekly status reports summarizing progress on various projects.
  • Organized and maintained filing systems, ensuring accuracy of data entry.
  • Performed basic bookkeeping duties including invoicing clients, reconciling accounts receivable and payable, and preparing bank deposits.
  • Utilized strong communication skills to effectively collaborate with colleagues.
  • Prioritized tasks to meet tight deadlines while maintaining quality standards.
  • Assisted with special projects as needed in order to maximize efficiency within the office.
  • Maintained scheduling and event calendars.
  • Managed calendars, scheduled meetings, and coordinated travel arrangements.
  • Compiled and entered data into various databases to ensure accuracy and completeness.

Wireless Sales Associate

Sprint
10.2002 - 04.2016
  • Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction.
  • Demonstrated product knowledge, guiding customers in selecting suitable wireless devices and plans.
  • Implemented promotional strategies that increased customer engagement and boosted sales revenue.
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
  • Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
  • Built rapport with clientele through active listening skills, understanding their unique requirements, and offering tailored solutions accordingly.

Education

Thomas Nelson Community College

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Old Dominion University

Skills

  • Supportive team participant

  • Customer Service

  • Sales techniques

  • Effective closing strategies

  • Account management

  • Customer retention

  • Sales growth strategies

  • Sales experience

  • Product and service sales

  • Customer relationship building

  • Upselling and cross selling

LANGUAGES

Spanish
Bilingual

Accomplishments

  • Employee Spotlight Award Perfect Attendance for 3+ years
  • Team with Highest Overall Scores Exceptional Call Quality 2022
  • 2022 Presidents Club Winner for Dover Delaware
  • 2024 Presidents Club Winner for Dover Delaware

Timeline

Sales Consultant

Verizon
12.2019 - Current

Administrative Office Assistant

Smith and Atkinson
01.2018 - 12.2019

Wireless Sales Associate

Sprint
10.2002 - 04.2016

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Old Dominion University

Thomas Nelson Community College

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ELIZABETH MEJIA