Elizabeth Melo

Bank Teller

BofA

01.2010 - 01.2012

Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Streamlined teller operations for better workflow by implementing time-management strategies.
Enhanced branch sales through cross-selling bank products and services to customers.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Processed customer transactions promptly, minimizing wait times.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Provided customer records, account statements and copies of checks.
Reconciled cash drawer and resolved discrepancies.
Counted and packaged currency and coins.
Educated customers on use of banking website and mobile apps.