Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Meloni

Rochester

Summary

Hard working, and dedicated individual, looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.

Overview

18
18
years of professional experience

Work History

Pharmacy Client Services

Wegmans
08.2022 - Current
  • -170 calls/8 hour shift
  • -100% metrics rating
  • -Adding new and updating insurances to profiles
  • -SIG and inputting MD requests through electronic fax
  • -Managing patients’ profiles
  • -Sending new RX requests to doctors
  • -Submitting Prior authorization approvals
  • -Creating new patient accounts and profiles

Care Coordinator

Greater Rochester Orthopedics
07.2015 - 11.2021
  • -Thoroughly went through medications, medical history, allergies, and surgeries with each patient
  • -Eclinical Program
  • -Scheduling
  • -Obtain prior authorizations for diagnostic imaging
  • -Sent referrals out to other specialty care facilities and blood work

Team Lead

Toys R' US
04.2012 - 06.2015
  • -Delivered consisted training and close mentoring support to front end employees in operations and - customer service strategies
  • -Addressed and welcomed large volume of gusts to business per day, improving overall customer service and engagement

Pharmacy Technician

Wal-Mart Pharmacy
01.2008 - 03.2012
  • -Created new customer profiles and updated demographics, allergies, and new medications
  • -Interpreted and processed medication orders under supervision of pharmacist
  • -Refilled medications
  • -Prepared prescription transfers to other pharmacies
  • -Used 8-point check system to verify labeled prescriptions
  • -Completed and filed patient paperwork, updating records in system with insurance carrier changes

Education

High School Regents Diploma -

Olympia High School
Greece, NY
06.2007

Skills

  • Case support skills
  • Pharmacy record keeping
  • Pharmacy knowledge and support
  • Pharmacy support services

Timeline

Pharmacy Client Services

Wegmans
08.2022 - Current

Care Coordinator

Greater Rochester Orthopedics
07.2015 - 11.2021

Team Lead

Toys R' US
04.2012 - 06.2015

Pharmacy Technician

Wal-Mart Pharmacy
01.2008 - 03.2012

High School Regents Diploma -

Olympia High School

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