Hi, I’m
Elizabeth Mencia
Pembroke Pines,FL
Summary
Insightful Insurance Sales Agent bringing 30 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
24
years of professional experience
Work History
Focus Insurance Agency, Pembroke Pines, FL
Insurance Agent
2018.07 - Current (6 years & 2 months)
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Conducted annual reviews of existing policies to update information.
Rick Gibbs PA Insurance, Ft Lauderdale, FL
Insurance Agent
2010.04 - 2018.06 (8 years & 2 months)
Job overview
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Southeast Insurance, Davie, FL
Insurance Agent
1998.09 - 2010.03 (11 years & 6 months)
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Education
Miami Dade Community College , Miami
Skills
- Policy Adjustment Knowledge
- Underwriting and Adjustments
- Client Needs Analysis
- Underwriter Collaboration
- Policy Feature Explanations
Timeline
Insurance Agent
Focus Insurance Agency
2018.07 - Current (6 years & 2 months)
Insurance Agent
Rick Gibbs PA Insurance
2010.04 - 2018.06 (8 years & 2 months)
Insurance Agent
Southeast Insurance
1998.09 - 2010.03 (11 years & 6 months)
Miami Dade Community College
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