Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garrett Wesley

Winter Haven,FL

Summary

Accomplished Insurance Agent and Operations Supervisor with a proven track record at Progressive and UPS, adept in client relations and operations management.

Leveraged professionalism and policy knowledge to enhance customer satisfaction and streamline processes. Excelled in relationship building and policy sales, significantly improving client loyalty and operational efficiency.

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

25
25
years of professional experience

Work History

Insurance Agent

Progressive
07.2021 - Current
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Supervisor

Titan Technologies International
04.2020 - 11.2020
  • Helped people receive unemployment benefits due to the pandemic of 2020 in a fast-paced, constantly changing environment.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.

Supervisor of Operations

Xpress Global Systems
10.2019 - 04.2020
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Assigned delivery routes to drivers to ensure efficiency and on-time delivery of goods.

Operations Supervisor

United Parcel Service, UPS
11.2016 - 10.2019
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Provided face-to-face customer service and conflict resolution to ensure packages were delivered.

Insurance Agent

GEICO
02.2000 - 07.2015
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.

Education

N/A - Liberal Arts

Polk State College
Winter Haven, FL

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Client Relations
  • Auto insurance
  • Policy Knowledge
  • Client needs analysis
  • Policy writing
  • Upselling
  • Negotiation
  • Industry Regulations
  • Operations Management
  • Policy adjustment knowledge
  • Relationship Building
  • Data Entry
  • Insurance Policy Sales
  • Policy Changes
  • Adobe Photoshop

Timeline

Insurance Agent

Progressive
07.2021 - Current

Supervisor

Titan Technologies International
04.2020 - 11.2020

Supervisor of Operations

Xpress Global Systems
10.2019 - 04.2020

Operations Supervisor

United Parcel Service, UPS
11.2016 - 10.2019

Insurance Agent

GEICO
02.2000 - 07.2015

N/A - Liberal Arts

Polk State College

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Garrett Wesley