Elizabeth Mendez
Terrell,TX
Summary
Dedicated professional with over 10 years in customer service, retail, and administration. Expertise in communication, organization, and multitasking in fast-paced settings. Demonstrated leadership as a Team Supervisor, prioritizing efficiency and customer satisfaction. Bilingual in English and Spanish, facilitating collaboration across departments.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Shift Manager
RaceTrac
Dallas, TX
10.2023 - 07.2026
- Trained staff on customer service standards and operational procedures to enhance customer satisfaction.
- Resolved customer complaints promptly, contributing to a positive customer experience.
- Oversaw cash handling processes and ensured accurate register operations.
- Assisted in scheduling shifts to meet staffing needs and optimize efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured accurate completion of all opening and closing duties according to established guidelines, maintaining operational consistency.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
Learning Ambassador
Amazon
10.2016 - 11.2020
- Lead team of 30+ associates to sort and audit 25k+ packages per cycle
- Conducted training sessions that raised performance levels of underperforming teammates
- Mentored new hires in Amazon's operational processes and culture.
- Train new hires on the sortation process
- Developed training materials that enhanced employee knowledge and skills, improving overall team effectiveness
- Promoted positive learning environment through active participation and constructive feedback
- Provide constructive and positive feedback on a nightly basis to highlight obstacles and success stories
- Practice innovative ideas to simplify processes and procedures
Cashier
7 Eleven
01.2017 - 01.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and recommendations.
- Handled customer complaints and resolved issues promptly.
- Maintained cleanliness and organization of checkout area.
- Monitored inventory levels and restocked shelves promptly.
- Trained new cashiers on register operations and customer service standards.
- Enforced company policies regarding cash handling procedures.
Education
Associates - business management
Remington College
Dallas, TX06-2010
Skills
- Cash management
- Food safety
- Employee training
- Scheduling
- Inventory control
- Customer service
- Bilingual Spanish
- Time Management
- Leadership
- Effective communication
- Writing & Communication
- Adaptability
- Inventory control
- Problem solving
- Punctuality
- Customer service
Languages
English
Professional
Spanish
Professional
Certification
- Food Handlers
- TABC License
Timeline
Shift Manager
RaceTrac
10.2023 - 07.2026
Cashier
7 Eleven
01.2017 - 01.2018
Learning Ambassador
Amazon
10.2016 - 11.2020
Associates - business management
Remington College