Elizabeth Mendoza
Wakefield,KS
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician Supervisor
Irwin Army Community Hospital
Fort Riley , KS
03.2022 - Current
- Works 40 hours/per week (Full Time/Permanent Position)
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained records management system to process personnel information and produce reports.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Assisted in developing training programs for new employees.
- Designed training programs to enhance professional development of personnel.
- Monitored changes in healthcare laws and regulations that impact Health Information Management processes.
- Established procedures for record keeping, data entry, and information management.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided technical support related to installation, operation, repair, and replacement of mechanical components.
- Ordered necessary spare parts from suppliers when required.
Interim Pharmacy Technician Supervisor
Irwin Army Community Hospital
Fort Riley, KS
01.2022 - 03.2022
- Works 40 hours/per week (Full Time/Temporary Position)
- Assign responsibilities to subordinates, review the work, and provide guidance and assistance on technical and administrative matters.
- Plan and Revise work schedules and assignments to assure an even flow and distribution of work, expeditious handling of priorities, that schedules and deadlines are met and to meet changes in workload.
- Reorder medications based on the pharmacy's inventory and other pharmacy supplies using the knowledge of pharmacy operating requirements and procedures.
- Receive and review prescriptions for the full range of pharmaceuticals to include controlled drugs on the formulary.
- Receive, review, prepare, and fill physician's orders for intravenous (I.V.) solutions, other parenteral, inpatient unit dose orders, prescriptions, controlled substances orders, and bulk drug orders (My experience is at the basic level in which I received my training in school).
Pharmacy Technician
Irwin Army Community Hospital
Fort Riley , KS
08.2020 - 01.2022
- Works 40 hours/per week (Full Time/Permanent Position)
- Fill Prescriptions and ensure medication accuracy.
- Utilizes pharmacy based computer systems in hospital setting, such as: CHCS, MHS Genesis, ScriptPro, and Script Center.
- Enters prescriptions into Outpatient Pharmacy computer system MHS Genesis and CHCS.
- Reviews profiles for allergies, drug/drug or drug/food interactions and duplicate orders.
- Assist with pharmacy inventory.
- Assist peers with daily/weekly tasks.
- Communicates with pharmacy staff to assist safe patient care.
- Practice safe handling of hazardous medications.
- Provide instruction to patients on proper use of medications, referring questions requiring professional knowledge and experience to the registered pharmacist.
- Manages the Moral Committee and provides engaging activities and positive motivation for employees several times a month.
- Supervises and trains new employees in an outpatient pharmacy setting.
City Clerk
City of Wakefield
Wakefield, KS
10.2017 - 08.2020
- Worked 5-10 hours/per week (PRN)
- Respond to citizens’ complaints and requests for information or services in a prompt and professional manner.
- Serve as a representative of the city at numerous city council meetings, and recorded minutes.
- Served as notary public and issued various permits and licenses.
- Aided City Clerk by tracking and organizing projects, reviewing and reconciling bill-of-lading discrepancies and maintaining office files, spreadsheets and depositing funds on a consistent basis.
Red Cross Pharmacy Technician Volunteer
Red Cross - Irwin Army Community Hospital Pharmacy
Fort Riley , KS
11.2019 - 03.2020
- Volunteered 20-30 hours per week
- Assist pharmacy technicians with daily/weekly tasks
- Check on availability of special-order medications
- Communicate with pharmacy staff to assist with providing safe patient care
- Practice safe handling of hazardous medications
- Shadowed CPhT employees to learn order interpretation, and prescription inputting.
Housekeeping
Main Building Maintenance
Fort Riley, KS
04.2019 - 12.2019
- Worked 40 hours/ per week (Full Time)
- Provides housekeeping support to patients and workers in accordance with given protocols
- Maintained equipment ensuring necessary materials and supplies were available to complete daily duties.
Home Health Care
Accessible Home Health, Health Aid
Junction City, KS
03.2018 - 08.2018
- Worked 40 hours/per week (Full Time)
- Observed and reported patient care conditions, progress, or problems
- Assisted patients with bathing, dressing and transferring.
Fueler/Operations NCO
United States Army
Fort Riley, KS
03.2010 - 12.2017
- Served as the Battalion S-1 NCOIC in the rank of Corporal for 8 months; responsible for the health, welfare, morale, discipline, and professional development of 6 Soldiers; overseeing awards, NCOERs, In and Out Processing.
- Served as a Section Sergeant in the Fuel and Water Platoon, Alpha Company Rear Detachment, 101st Brigade Support Battalion, 1st Armored Brigade Combat Team (1ABCT), 1st Infantry Division; responsible for the health, welfare, morale, discipline, and professional development of five Soldiers and their families; supervises and assists in the testing and distribution of Class III bulk petroleum products; responsible for the maintenance and accountability of 12 M978 Fuel HEMTT's and 11 M969 Fuel Tankers valued in excess of $5,303,560.00.
- Managed 12 hour shifts to sustain high optempo of 1ABCT; responsible for processing over 3,000 receipts valued at over $6.5 million dollars; Cross trained personnel outside of primary function to ensure a highly demanding Supply support Activity (SSA) operated while at reduced strength.
- Received recognition for outstanding performance during the Organizational Inspection Program (OIP).
- Earned the respect and confidence of senior leadership because of my technical knowledge and expertise while holding a position above my pay grade for 9 months.
Pharmacy Externship - Walgreens
MedVance Institute
08.2009 - 10.2009
- Coordinate with prescriber or pharmacist to clarify issues or problems with dosing, interactions, or instructions
- Receive, review and fill physician prescriptions for the full range of pharmaceuticals to include controlled drugs on the formulary
- Attend the dispensing window for pick up
- Works with pharmacist to clarify issues or problems with dosing, interactions, or instructions
- Provide instruction to patients on proper use of medications, referring questions requiring professional knowledge and experience to the registered pharmacist
- Enter prescriptions into outpatient computer system reviewing profile for allergies, drug/drug or drug/food interactions, and duplicate orders
- Determine type of substance, strength, dosage, and quantity for dispensing in accordance with accepted practice and pharmacy standard operating procedures (SOPs).
Education
Diploma -
Warren County High
05.1999
Pharmacy Technician -
MedVance Institute
Cookeville, TN10.2009
Skills
- Strives to grow professionally through continuous study and participation
- Exceptionally willing and successful as a team player
- Displays the ability to learn rapidly and adapt quickly to changing situations
- Excel in communicating with individuals and small groups
- Hardworking and dependable, and displays pride in work accomplished
- Provides prompt, efficient, courteous, and personalized assistance to customers
- Acquired formal pharmacy technician training, education and experience
- Possess a strong capacity to make a greater contribution to the organization
- Information management background
- Team training and development
Training and Certifications
- Pharmacy Leadership Certificate: Management Basics - Professional Certificate - Completed July 28, 2023
- Pharmacy Technician Certification Board Exam (CPhT) - Updated Certification January 2022
- Basic Life Support Certification (BLS) - January 2022
- Knowledge and usage of military medical systems including CHCS, MHS Genesis, ScriptPro, and Script Center.
- Knowledge and usage of Microsoft Office, Excel, and Power Point.
- Completed NCO Academy in August 2015.
Timeline
Pharmacy Technician Supervisor
Irwin Army Community Hospital
03.2022 - Current
Interim Pharmacy Technician Supervisor
Irwin Army Community Hospital
01.2022 - 03.2022
Pharmacy Technician
Irwin Army Community Hospital
08.2020 - 01.2022
Red Cross Pharmacy Technician Volunteer
Red Cross - Irwin Army Community Hospital Pharmacy
11.2019 - 03.2020
Housekeeping
Main Building Maintenance
04.2019 - 12.2019
Home Health Care
Accessible Home Health, Health Aid
03.2018 - 08.2018
City Clerk
City of Wakefield
10.2017 - 08.2020
Fueler/Operations NCO
United States Army
03.2010 - 12.2017
Pharmacy Externship - Walgreens
MedVance Institute
08.2009 - 10.2009
Diploma -
Warren County High
Pharmacy Technician -
MedVance Institute
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