Elizabeth Mendoza
Hesperia,CA
Summary
Experienced with patient care and therapeutic interventions in behavioral health settings. Utilizes de-escalation techniques and therapeutic communication to support patient well-being. Track record of effective team collaboration and adaptability in high-pressure situations.
Overview
13
13
years of professional experience
Work History
Behavioral Health Tech
Steward Medical Services
05.2022 - 10.2022
- Personnel mentor and behavior development for adults in need. Instructed a team of 10+ individuals and assisted them to understand, direct, interpret, manage, and control feelings and emotional responses.
- Aid the parent/caregiver to address the therapeutic need of the patient; psychoeducational services related to mental health, including the development of improved decision-making skills to manage behavior.
- Aid with the development of socially acceptable behaviors, instruction on stress reduction, techniques; data collection; behavioral stabilization and interventions to support services.
- The BHT 1 completes other duties as assigned. This includes working in other Behavioral Health departments as permitted by lower volumes/workloads in the IBHS program.
Sub Para Educator
San Bernardino County Superintendent Of Schools
08.2019 - 02.2020
- Para professional duties included, but we’re not limited to assisting the lead mentor and nursing staff with teaching, managing personal care and hygiene, feeding and mentoring Special Needs Children and young adults. Other tasks also included mentoring troubled youth children who come from abusive homes. Monitor Mental Health Behavior.
Cashier/Customer Service
Walmart Stores inc.
03.2013 - 06.2015
- Front end cashier and customer service expert. Escalated and assisted in resolving multiple and situational customer issues that involved critical thinking and multi channel communication. Normal cashier duties included, but we’re not limited to working a cash register, managing inventory, using multiple software’s and POS systems, and being responsible for the development of my peers.
Quality Assurance/Customer Service
Celestica
02.2012 - 01.2013
- Automation test technician in a telecommunications warehouse environment. Trained and overall the development of the testing department Quality assurance and production monitoring.
Cashier/Stocker
7Eleven
04.2010 - 10.2011
- Customer service expert, inventory management, front of house management in a retail environment, housekeeping management.
Education
High School Diploma -
Sultana High School
Hesperia, CASkills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- proffesional development
- Mental health support
- Conflict resolution
- Crisis handling
- Patient observation
- Group facilitation
- Multicultural competence
- Case documentation
- Rounds management
- Substance abuse experience
- Patient assessment
- Behavior modification techniques
- Progress monitoring
- Crisis intervention
- Emergency response
- Suicide prevention
- Incident reporting
- Safety management
- Activity monitoring
- Records management
- Mental health assessment
- Log updating
- Behavioral management
Languages
English
Native or Bilingual
Timeline
Behavioral Health Tech
Steward Medical Services
05.2022 - 10.2022
Sub Para Educator
San Bernardino County Superintendent Of Schools
08.2019 - 02.2020
Cashier/Customer Service
Walmart Stores inc.
03.2013 - 06.2015
Quality Assurance/Customer Service
Celestica
02.2012 - 01.2013
Cashier/Stocker
7Eleven
04.2010 - 10.2011
High School Diploma -
Sultana High School
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