Elizabeth Mercer
Interior Design Professional
Warwick,NY
Summary
Dynamic leader and innovator with a proven track record in transforming passion into a thriving business at mercer INDUSTRY, LLC. Excelled in strategic project planning and staff management at Lisa Jenks LTD, enhanced order fulfillment by 55% at Jan Michaels, Inc. Adept at fostering strong customer relations, consistently delivering superior service and innovative design solutions.
Seasoned owner with broad experience in managing multiple facets of business. Strong background in operations and strategic planning. Skilled at fostering growth through innovative problem-solving and critical thinking skills. Noteworthy contributions to prior work include improved efficiency, increased revenue and enhanced team performance.
Overview
35
35
years of professional experience
Work History
Owner/Designer
mercer INDUSTRY, LLC
Brooklyn, NY
06.2006 - Current
- Cultivated passion for interior and industrial design into a comprehensive business delivering complete interior design services.
- mercer INDUSTRY, LLC is the parent company of mercer INTERIOR
- Examples of projects can be found on www.mercerinterior.com
- Launched comprehensive interior design services focusing on innovative solutions and client consultations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Hired and trained new department managers to increase team oversight and productivity.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Led startup and creation of operational procedures and workflow planning.
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Set pricing structures according to market analytics and emerging trends.
Director of Production & Distribution
Lisa Jenks LTD
New York, NY
01.1999 - 12.2005
- Responsible for all aspects of jewelry production and distribution operations, with a focus on systems analysis and improvement in each department
- Managed an in house production & distribution team of fourteen, as well as a team of six sub-contractors
- Responsible for annual performance and salary reviews, as well as all hiring in the department
- Worked closely with the designer (owner) on all aspects of seasonal collection development, with a focus toward goal price points, mechanics and wearability of design and sourcing of new, innovative materials
- Was consistent with a superior quality product and on time, complete delivery of merchandise
- Through careful planning and projection, was able to reached profit margin goals 100% of the time even through difficult economic times
Operations Manager
Jan Michaels, Inc
San Francisco, CA
01.1996 - 12.1999
- Created an extremely organized and efficient jewelry production system which increased levels of complete order fulfillment by 55% resulting in a 85% reorder increase
- Supervised a production team of eight, with direct reporting to the business owner
- Managed all aspects of daily operation of business as it related to production and order fulfillment
Operations Manager
Allison Stern Design
San Francisco, CA
01.1995 - 12.1996
- Responsibilities included preparing the weekly work schedule for a jewelry and housewares production staff of four, all purchasing and follow up, shipping, invoicing and quality control of merchandise
Production Coordinator
Lisa Jenks LTD
New York, NY
01.1993 - 12.1995
- Responsible for overseeing all in house and sub contractor jewelry production, quality control, gemstone and pearl purchasing and coordinating finished goods with customer orders
- Orders were shipped complete and on time 100% of the time
Production Jeweler
Lisa Jenks LTD
New York, NY
01.1992 - 12.1993
- Executed sterling silver jewelry line from start to finished product to manufacturing deadlines
- Worked with raw silver castings and using soldering, engraving, polishing and stone setting skills created a superior finished product
Production Manager
Celia Landman Studio
New York, NY
01.1991 - 12.1992
- Responsibilities included execution of jewelry and overseeing all phases of production and order fulfillment for a small jewelry company
Gallery Director
Nardin Fine Arts, LTD
Cross River, NY
01.1990 - 12.1991
- Selected prospective artists for exhibition, wrote press releases for all exhibitions and all other aspects of gallery direction
Education
Bachelor of Fine Arts - Jewelry & Light Metals
Rhode Island School of Design
Providence, RI01.1990
Skills
- Social media control
- Staff management
- Strategic project planning
- Business launch
- Project management
- Design coordination
- Small business operations
- Customer relations
- Contract management
- Team oversight
- Partnership development
- Program creation and implementation
- Bidding processes
- Service quality assurance
- InDesign
- Illustrator
- Photoshop
- Google Sketchup Pro
Accomplishments
- Published designer in major national magazines and online platforms
- Received Best Of Houzz for both design and customer service multiple years in a row
Other Notable Points of Merit
Violin solo with the New Orleans Symphony at the age of 11
Timeline
Owner/Designer
mercer INDUSTRY, LLC
06.2006 - Current
Director of Production & Distribution
Lisa Jenks LTD
01.1999 - 12.2005
Operations Manager
Jan Michaels, Inc
01.1996 - 12.1999
Operations Manager
Allison Stern Design
01.1995 - 12.1996
Production Coordinator
Lisa Jenks LTD
01.1993 - 12.1995
Production Jeweler
Lisa Jenks LTD
01.1992 - 12.1993
Production Manager
Celia Landman Studio
01.1991 - 12.1992
Gallery Director
Nardin Fine Arts, LTD
01.1990 - 12.1991
Bachelor of Fine Arts - Jewelry & Light Metals
Rhode Island School of Design
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