Elizabeth Miller
Philadelphia,PA
Overview
7
7
years of professional experience
Work History
Admissions/Medical Records/Scheduling Manager
Advanced Subacute Rehabilitation Center
02.2025 - Current
- Manage all medical records, related processes, and legal requests for admitted/discharged patients (150 beds, 3 Nursing Units)
- Lead and own the facility appointment and transportation schedule process for all patients requiring external consultations
- • Collaborate with patients, families, and referring healthcare professionals on medical and insurance questions/concerns/updates
- Coordinate all patients' medical appointment scheduling and overall care continuuity from point of admission to discharge
- Collect payments, verify insurance, and manage billing information for patients requiring Medical Transport (Tricare, Modivcare)
- Cross-collaborate within a diverse leardership/skilled nursing team and manage relationships with vendors, partners & legal firms
- Conduct routine self-auditing processes to ensure compliance, accurate record keeping, and ongoing process improvement
Medical Office Manager/Receptionist Administrator
Abington Family Chiropractic
10.2024 - 02.2025
- Oversaw all administrative aspects of a holistic, independent family Chiropractic practice under 3 main Doctors
- Coordinated Chiropractic, Massage, and Podiatry appointment scheduling for patients of all ages (pediatric-adult-elderly)
- Managed medical records, handled all billing and insurance claims, and managed admissions/intake records for new patients
- Managed, developed and implemented daily office operations, workflow procedures, and customer service initiatives to streamline day-to-day business operations and patient satisfaction
- Managed Doctors’ schedules, facility inventory/office supplies/cash, and overall facility organization and maintenance
Market Intelligence & Strategy Manager (Remote)
GlaxoSmithKline Pharmaceuticals
08.2021 - 08.2023
- Led and managed the comprehensive market research portfolio and plans for GSK U.S. Specialty Medicine areas
- Oversaw budget with an annual range between $2–5M per in-market product
- Cross-collaborated within a large matrix of teams/vendors/agencies to translate findings and present to leadership
- Developed strategic, actionable insights for driving market growth, patient solutions, and overall enterprise strategy
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Enhanced overall product performance by understanding patient population needs and meeting/exceeding internal key
performance indicators (i.e., KPIs, yearly growth, Go-To-Market plans, etc.)
Commercial Insights/Market Research Manager
GlaxoSmithKline Pharmaceuticals
02.2020 - 08.2021
- Served as Lead Project manager for multiple departments: Vaccines, Government Affairs & Policy, Specialty Medicine/Biologics
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Led various quantitative/qualitative Market Research and Commercial Insights projects with presentations
- Served as internal consultation head for Vaccines Business Unit during the COVID-19 pandemic, collaborating with and presenting to GSK executives to better understand actionable insights/findings and unique strategy development
- Graduated GSK’s industry-leading Leadership Development Program ("FLP"); Commercial Management & Sales/Marketing Specialty
Pharmaceutical Sales Specialist
GlaxoSmithKline Pharmaceuticals
07.2018 - 02.2020
- Managed multiple sales territories in Northern New Jersey and New York for 3 GSK Respiratory/COPD medications
- Drove product growth, promoted awareness and improved medical community education while creating and strengthening professional relationships with key physicians and hospital systems (~10+ calls per day, 1000s of Physician Customers)
- Led medical speaker events, became a clinical disease state expert with a passion for driving impact for patients in need, and earned leadership awards on a tenured sales team
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
Education
Health Administration, Public & Behavioral Health
Drexel University
Philadelphia, PA01-2018
Skills
- Healthcare Leadership
- Market Research Analysis
- Business Development
- Corporate Strategy, Enterprise Management
- Project Management
- Sales/Marketing Expertise
- Consultative Presentation
- Policy/Payer Knowledge
- Vendor Management
- Relationship Building
- Budget Management
- Customer Service
Timeline
Admissions/Medical Records/Scheduling Manager
Advanced Subacute Rehabilitation Center
02.2025 - Current
Medical Office Manager/Receptionist Administrator
Abington Family Chiropractic
10.2024 - 02.2025
Market Intelligence & Strategy Manager (Remote)
GlaxoSmithKline Pharmaceuticals
08.2021 - 08.2023
Commercial Insights/Market Research Manager
GlaxoSmithKline Pharmaceuticals
02.2020 - 08.2021
Pharmaceutical Sales Specialist
GlaxoSmithKline Pharmaceuticals
07.2018 - 02.2020
Health Administration, Public & Behavioral Health
Drexel University
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