Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Lee Miller

Vacaville,CA

Summary

Dedicated and compassionate professional transitioning back into the workforce, offering extensive experience in customer service, education, and financial services. Recognized for maintaining a calm and professional demeanor while demonstrating adaptability in high-pressure environments, coupled with a genuine passion for helping others. Eager to leverage these skills in the airline industry as a gate agent or flight attendant, contributing to exceptional travel experiences for passengers. Committed to fostering positive interactions and ensuring customer satisfaction in every aspect of service.

Overview

34
34
years of professional experience

Work History

On-Site Substitute Teacher

Kairos Public School
01.2020 - 01.2023
  • Full-time substitute for various grades and classes.
  • Developed rapport with students, promoting trust and open communication.
  • Collaborated with faculty to create cohesive educational experiences across grade levels.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Adapted lesson plans to meet diverse student needs and learning styles.
  • Managed classroom behavior effectively, fostering a positive learning environment.
  • Implemented engaging educational activities to enhance student participation.
  • Provided support during assessments, ensuring adherence to testing protocols.
  • Communicated regularly with parents about student progress and classroom dynamics.

Substitute Teacher

Vacaville Unified School District
01.2019 - 01.2020
  • Subbed for various schools within the school district.
  • Delivered engaging lessons to diverse student groups, adapting materials for varied learning styles.
  • Managed classroom behavior effectively, fostering a positive learning environment.
  • Implemented school policies and procedures to ensure student safety and well-being.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Developed supplementary educational resources that enhanced curriculum delivery and student engagement.

Recreation Leader 3

TGIFun Club
01.1994 - 01.1996
  • Managed before and after school care programs for local schools.
  • Facilitated engaging recreational activities for diverse age groups to enhance community involvement.
  • Assisted in planning and executing events, ensuring smooth operations and participant satisfaction.
  • Maintained safety protocols during activities, promoting a secure environment for all attendees.
  • Collaborated with team members to develop innovative programming that met community needs.
  • Delivered exceptional customer service, addressing participant inquiries and concerns effectively.
  • Supported training sessions for new staff, fostering a collaborative team environment.
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.

Bank Teller & Loan Processing Officer

Travis Credit Union
01.1993 - 01.1994
  • Processed transactions and supported loan services.
  • Assisted customers with account inquiries, providing tailored solutions to meet their needs.
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
  • Maintained cash drawer integrity through regular balancing and reconciliation practices.
  • Educated customers on bank products and services, enhancing overall customer satisfaction.
  • Collaborated with team members to streamline operations and improve service delivery.
  • Handled complex transactions, resolving issues promptly to minimize wait times for customers.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

Bank Teller

First Northern Bank
01.1993 - 01.1994
  • Processed cash and check transactions.
  • Worked closely with clients to insure
  • Processed customer transactions efficiently and accurately, ensuring high-quality service delivery.
  • Assisted customers with account inquiries, providing timely and relevant information to meet their needs.
  • Maintained cash drawer, balancing at the beginning and end of each shift to ensure accuracy.
  • Collaborated with team members to uphold bank policies and procedures on customer service standards.
  • Resolved customer complaints swiftly, maintaining positive relationships and promoting client satisfaction initiatives.

Recreation Leader 3

TGIFun Club
01.1989 - 01.1992
  • Supervised before and after school programs, scheduled staff, planned activities.
  • Monitored equipment and facilities, reporting maintenance issues promptly to ensure usability.
  • Evaluated program feedback to identify areas for improvement and enhance future offerings.
  • Developed positive and productive relationships with kids, parents and staff.
  • Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
  • Supervised groups of up to 30 children under age 12 from arrival through departure at end of day.
  • Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
  • Provided technical assistance to site leader to help coordinate diverse projects.
  • Engaged participants in recreational activities and team-building exercises.
  • Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
  • Developed partnerships with local organizations to collaborate on joint initiatives, promoting community involvement in recreation programs.
  • Assisted in the planning, preparation, and evaluation of departmental goals, objectives, and strategies to continuously improve recreational offerings for the community.

Education

BA - Intercultural Communication Studies

Sacramento State University
01.2018

AA - Sociology, Liberal Arts & Communication Studies

Solano Community College
01.2016

Skills

  • Classroom management
  • Adaptable
  • Relationship building and management
  • Student engagement

Timeline

On-Site Substitute Teacher

Kairos Public School
01.2020 - 01.2023

Substitute Teacher

Vacaville Unified School District
01.2019 - 01.2020

Recreation Leader 3

TGIFun Club
01.1994 - 01.1996

Bank Teller & Loan Processing Officer

Travis Credit Union
01.1993 - 01.1994

Bank Teller

First Northern Bank
01.1993 - 01.1994

Recreation Leader 3

TGIFun Club
01.1989 - 01.1992

AA - Sociology, Liberal Arts & Communication Studies

Solano Community College

BA - Intercultural Communication Studies

Sacramento State University

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