Elizabeth Montoya
Rockford,IL
Summary
Dedicated professional with a solid foundation in radiology and patient care. Committed to maintaining HIPAA compliance and improving operational efficiency through effective problem-solving and teamwork.
Overview
8
8
years of professional experience
Work History
Radiology Tech Aide
Mercyhealth
Rockford, IL
04.2021 - Current
- Assisted radiologic technologists with patient positioning and equipment preparation.
- Ensured adherence to safety protocols in imaging procedures.
- Maintained cleanliness and organization of radiology workspace and equipment.
- Collaborated with medical staff to streamline workflow in the radiology department.
- Updated patient records accurately and maintained confidentiality standards.
- Promoted a positive workplace culture through active participation in team-building events and staff meetings.
- Participated in ongoing professional development opportunities, staying current with industry best practices and advancements in technology.
- Ensured patient safety by properly utilizing radiation protection measures during procedures.
- Displayed strong problem-solving skills when handling equipment malfunctions or other unexpected situations, minimizing disruptions to daily operations.
- Monitored patient comfort and addressed concerns during imaging sessions.
Sales Associate
Kohls Department Store
Machesney Park, IL
08.2019 - 04.2021
- Increased customer satisfaction by providing personalized shopping experiences and product recommendations.
- Trained and mentored new sales associates to enhance team performance and service quality.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment of merchandise.
- Maintained knowledge of current promotions, policies, and store layout to assist customers effectively.
- Resolved customer complaints swiftly, fostering loyalty through effective problem-solving techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Host
Red Robin
Rockford, IL
02.2018 - 06.2019
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Coordinated with kitchen staff to ensure timely meal delivery and guest satisfaction.
- Trained new hosts on best practices for customer service and operational efficiency.
- Implemented strategies to enhance guest experiences and reduce wait times during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Sales Associate
Macy's
Rockford, IL
09.2017 - 01.2018
- Implemented efficient sales strategies leading to improved product visibility and customer engagement.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Radiology
Mercyhealth School of Radiography
Rockford, IL06.2026
Associate of Arts -
Rock Valley College
Rockford, IL12.2023
Skills
- Patient care
- HIPAA compliance
- Adaptable learning
- Patient positioning
- X-ray procedures
- Anatomy
- PACS software proficiency
- Digital radiography
- Radiation safety
- Radiation protection
- Documentation and reporting
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Reliability
- Organizational skills
- Caring and compassionate
- Active listening
- Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Radiology Tech Aide
Mercyhealth
04.2021 - Current
Sales Associate
Kohls Department Store
08.2019 - 04.2021
Host
Red Robin
02.2018 - 06.2019
Sales Associate
Macy's
09.2017 - 01.2018
Associate of Arts - Radiology
Mercyhealth School of Radiography
Associate of Arts -
Rock Valley College