ELIZABETH MORA

• Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
• Drove sales for 4 stores in district, generating more than 35% in volume versus same period LY.
• Built positive and productive relationships with store and field leadership.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Understand and analyze context to propose commercial opportunities and develop yearly strategic action plans with partners and boutique managers.
• Follow-up monthly on performance and action plan implementation.
• Ensure effective communication and execution of all corporate and regional strategic initiatives to partners.
• Continuously looking for new opportunities and strategies to bring more business to stores.
• Develop yearly strategic action plans for key markets.
• Constantly coaching team to improve performance and behavior.
• Ensures compliance in key operating issues (audits, loss prevention, policy, procedures); trains Store Managers on methods to ensure compliance, improve productivity and reduce shrink.
• Negotiate partnerships with different brands to enhance brand visibility and expand thecustomer database.
• Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.

• Recognitions through achievement of KPI's objectives, accomplishing best ranking of regional, improvements in customer service obtaining 100% rating on "SMG" and commitment to objectives of team.
• Liaise with sales, and marketing management teams to develop solutions and accomplish shared objectives.
• Train team members in successful strategies to meet operational and sales targets.
• Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
• Review performance data to monitor and measure productivity, goal progress activity levels.

• Scheduled, coordinated, and managed special outings and events for up to 2500 people.
• Maintained extensive knowledge of competitors, their offerings and their presence in assigned territory.
• Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy in 2017-18.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Not graduated.