Elizabeth Morales Garcia
Olathe,KS
Summary
Adept bilingual team leader with a proven track record at Chick-fil-A, enhancing team productivity and customer satisfaction through effective coaching and multitasking. Leveraged strong communication skills and attention to detail to foster a collaborative environment and streamline operations. Excelled in staff training, development, and maintaining high sanitation standards, significantly improving team performance and efficiency.
Overview
4
4
years of professional experience
Work History
Team Leader Captin
Chick-fil-A
Shawnee, KS
10.2024 - 11.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Facilitated communication between cross-functional teams within the organization.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Team Leader
Chick-fil-A
Houston, TX
08.2022 - 05.2024
- utiized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- maintained clean, trash free workspaces to maximiza productivity and safety
- supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- maintained safety standards by properly handling food and adhering to sanitation guidelines.
- greeted customers at counter to fulfill request and answer questions.
- operated cash register accurately, managing transactions efficiently while proving excellent customer service.
- made foods according to standard recipes with requested changes for customer satisfaction.
- learned other teammates' work tasks to tain as backup.
Waitress
Mi Ranchito Restaurants & Cantina
Olathe , KS
07.2020 - 03.2021
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into the POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assiting fellow servers in managing their sections when needed, fostering a positive work environment.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely, accurate orders.
- worked with POS system to places orders, manage bills, and handle complementary items.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guest.
Education
High School Diploma -
Hastings High School
Houston, TX05-2022
Skills
- Bilingual in Spanish and English
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Cleaning and Sanitation
- Attention to Detail
- Staff Training and Development
- Patient Relations
- Patient Care
- Team Oriented
- Communication Skills
- Strong Work Ethic
Languages
Spanish
Native/ Bilingual
Timeline
Team Leader Captin
Chick-fil-A
10.2024 - 11.2024
Team Leader
Chick-fil-A
08.2022 - 05.2024
Waitress
Mi Ranchito Restaurants & Cantina
07.2020 - 03.2021
High School Diploma -
Hastings High School