Elizabeth Morin
San Antonio,TX
Summary
Proven leader with a track record of enhancing customer relations and improving store operations at Shades Of Love. Excelled in training and mentoring teams, boosting efficiency through outstanding communication and problem-solving skills. Demonstrated expertise in inventory and cash control, achieving high customer satisfaction and operational excellence. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Store Manager
Shades Of Love
02.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Takes approximately 15 customer service calls daily.
Housekeeper
Holiday Inn Express
04.2019 - 02.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned 5-8 rooms within a 4 hour shifts.
Insurance Sales
State Farm
03.2017 - 10.2018
- Developed and implemented marketing strategies to drive health insurance sales.
- Mentored new team members, contributing to their overall success as life insurance sales representatives.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Took in roughly 20-30 customer calls a day.
- Sold 3/4 insurance policies a day.
Cashier
Walmart
09.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed self-check-out with approximately 5 registers.
Education
High School Diploma -
Alpha Academy
San Antonio, TX06.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
Timeline
Store Manager
Shades Of Love
02.2020 - Current
Housekeeper
Holiday Inn Express
04.2019 - 02.2020
Insurance Sales
State Farm
03.2017 - 10.2018
Cashier
Walmart
09.2016 - 01.2017
High School Diploma -
Alpha Academy
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