Elizabeth Morton
Lees Summit,MO
Summary
Attentive and Committed Caregiver passionate about offering support for emotional, physical and mental needs. Caring, compassionate, and devoted , delivering consistent and focused attention to persons safety, comfort and dignity. Professional and personal experience with individuals with developmental disabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Self-Employed
Self-employeed
Lees Summit, MO
02.2022 - Current
- I have worked temporary positions/ Contract positions, including,
- Mobile phone sales
- Warehouse work
- Hospitality
CSR, Pharmacy Benefits Management
CVS Caremark
Lees Summit, MO
09.2020 - 12.2021
- Handled high call volumes for members of pharmacy benefit management company.
- Educated and assisted members on their pharmaceutical benefits, account management, mail order prescriptions, prior authorizations, and more
- Achieved high satisfaction rating through proactive one-call resolutions
- Collaborated with pharmacies to correct mistakes, track mail order shipments, stop shipments, and re-ship
- Met and exceeded member call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries, while emphasizing and providing timely resolution
- Always maintained a positive and professional demeanor when dealing with members and internal and external employees
- Always adhered to HIPPA guidelines and protected PHI and PI
CNA
CareAll Home Health
Nashville, TN
01.2008 - 09.2011
- Checked and recorder patient vitals beginning and end of shifts; (patients' pulse, blood pressure and respirations) (TPRs) to assess and document important health information
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such Alzheimer's, diabetes, Parkinson's disease etc.
- Supported ambulation using Hoyer lifts and gait belts.
- Supported physical therapy needs by conducting planned exercise routines.
- Maintained patient stability by recording vitals and intake and outtake information.
- Transported patients to appointments
- Adhered to all HIPPA policies
Direct Support Professional
Prospect
Lebananon, TN
03.2006 - 12.2006
- Provided assistance to 3 amazing women in group home
- Maintained clean, safe and well-organized environment
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to clients
- Developed relationships with each client
- Led patient or group recreational activities to promote a fun, positive environment
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
CNA -
Nursing Assistant Training Specialist
Nashville, TN2007
Business Administration And Management
Front Range Community College
Westminster, CO2016
HSD -
Spruce Creek High School
Port Orange, FL08.1999
Skills
- Administrative Duties
- Individualized Care Plans
- Client Needs Assessment
- Vital Signs Collection
- Bedsore Prevention
- Electronic Recordkeeping
- Promoting Healthy Habits
- Dementia and Alzheimer's Knowledge
- Medication Assistance
- Universal Precautions
- Active Listening
- Companionship and Emotional Support
- Range of Motion Exercises
- Transporting Patients
- Memory Improvement skills
- Bed Transfers
- Microsoft Excel
- Infection Prevention and Control
- Wound Care
- Bathing and Dressing
- Geriatrics
- Persuasion
- Activities of Daily Living (ADL) Support
- Developmental Disabilities
- Incapacitation Care
- Community Integration
- Bedside Care
- Safety Behaviors
- Nursing Assistance
- Incontinence Care
- Coaching Patients
- Communication Assistance
- Residential Support
- Rapport Development
- Remote Video Conferencing
- Inventory Management
- Behavior Redirection
- Adaptive Equipment
Certification
Class E License
Timeline
Self-Employed
Self-employeed
02.2022 - Current
CSR, Pharmacy Benefits Management
CVS Caremark
09.2020 - 12.2021
CNA
CareAll Home Health
01.2008 - 09.2011
Direct Support Professional
Prospect
03.2006 - 12.2006
CNA -
Nursing Assistant Training Specialist
Business Administration And Management
Front Range Community College
HSD -
Spruce Creek High School
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