Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Mueller

Crystal Lake,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Ocean Export Specialist

CEVA Logistics Inc.
11.2023 - Current
  • Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
  • Obtained competitive rates and space with steamship lines, railways and trucking companies.
  • Maximized efficiency in cargo handling, ensuring accurate and timely dispatch of shipments.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.

Ocean Export Customer Service

CEVA Logistics Inc.
03.2023 - 11.2023
  • Enhanced client satisfaction by efficiently addressing and resolving export-related issues.
  • Streamlined the order management process for improved customer experience and higher retention rates.
  • Fostered strong relationships with international customers, leading to repeat business and increased revenue.
  • Implemented and developed customer service training processes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and backed up other customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Ocean Import Customer Service

CEVA Logistics Inc.
01.2023 - 03.2023
  • Enhanced client satisfaction by efficiently addressing and resolving export-related issues.
  • Fostered strong relationships with international customers, leading to repeat business and increased revenue.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to import shipments.
  • Streamlined communication between clients and overseas agents for efficient shipment coordination.
  • Expedited the release of cargo by accurately preparing and processing import documentation.
  • Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products.
  • Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
  • Conducted regular follow-ups with clients to gather feedback on service quality, leading to continuous improvement initiatives.
  • Developed comprehensive knowledge of trade regulations, tariffs, and customs requirements for various countries, ensuring smooth transactions across borders.
  • Cultivated a positive work environment by fostering open communication channels among team members, encouraging collaboration towards achieving common objectives.
  • Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Ocean Import Specialist

CEVA Logistics Inc.
01.2022 - 01.2023
  • Streamlined ocean import processes by implementing efficient documentation and tracking systems.
  • Reduced shipment delays by closely monitoring carrier schedules and proactively addressing potential issues.
  • Enhanced customer satisfaction with timely updates on shipment statuses and prompt resolution of inquiries.
  • Collaborated with sales teams to develop customized solutions for clients, resulting in increased business opportunities.
  • Maintained compliance with international trade regulations by staying current on industry policies and procedures.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.

Education

High School Diploma -

Cary Grove High School
Cary, IL
06.2020

Skills

Familiar with Ocean Export -LCL, FCL, FCL multiple document's, buyers consolidation

Attention to detail, including experience with US customs export compliance

Excellent customer relationships and customer service

Willingness to take responsibility

Planning, scheduling, and prioritization of duties

Team orientated and motivated to lead by example

  • Shipment Tracing

Timeline

Ocean Export Specialist

CEVA Logistics Inc.
11.2023 - Current

Ocean Export Customer Service

CEVA Logistics Inc.
03.2023 - 11.2023

Ocean Import Customer Service

CEVA Logistics Inc.
01.2023 - 03.2023

Ocean Import Specialist

CEVA Logistics Inc.
01.2022 - 01.2023

High School Diploma -

Cary Grove High School

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Elizabeth Mueller