Maria De La Fuente

• Monitors LTL shipments en route to the consolidation facility, ensuring warehouse receipts are documented and tracing reports are updated for submission to customers.
• Verifies export documents against warehouse receipts for accuracy.
• Assists in the booking process for export shipments.
• Coordinates local and over-the-road cargo pick-up and delivery.
• Requests export documentation from customers, such as commercial invoices, packing lists, certificates of origin, IMO documents, etc.
• Collaborates with warehouse operations to track shipments and prepare loading specifications according to customer requirements.
• Prepared all necessary documents, filed EEI's when needed.
• Communicates with customers' suppliers to track purchase order (PO) availability.
• Managed high volumes of incoming calls and emails, ensuring extensive follow-up while handling multiple tasks efficiently.
• Provides backup support for other traffic coordinators.
• Performs additional tasks as assigned by management.

• Supervised and coached export staff for both ocean and air shipments, including performance management, staff development, and work delegation.

• Trained staff to ensure compliance with company service standards and regulatory requirements, including TSA air transport regulations.

• Maintained training materials and records to support ongoing staff development.

• Identified and resolved shipment delays and routing errors, implementing alternate solutions to meet customer needs.

• Reviewed shipments and transaction profit reports to identify and correct losses or billing discrepancies.

• Monitored volume reports to efficiently assign workloads and optimize staff productivity.

• Collaborated with management on workflow improvement projects and system functionality reviews.

• Ensured timely billing for all export division services.

• Stayed current on international shipping regulations, including hazardous materials, customs, and foreign country requirements.