Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Mulkey

Joplin,MO

Summary

I am a hard-working person with exceptional experience at leading teams, and exceeding expectations with performance. I have excellent communication, organizational, and listening skills, which help me perform at my best. I am continuously setting goals for myself so that I can keep improving with my set tasks and duties.

Overview

14
14
years of professional experience

Work History

Supervisor

Teleperformance USA
02.2018 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Took over additional duties/client meetings while my boss was on maternity leave, some of which I still do.

Quality Control Inspector

Spears Manufacturing
07.2016 - 01.2018
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Managed the line on weekends when the lead was unavailable.

Key Holder Supervisor

Dollar General
03.2015 - 06.2016
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.

Carhop

Sonics Drive In
07.2010 - 11.2014
  • Increased customer satisfaction by providing prompt and friendly service.
  • Enhanced sales by upselling menu items and promoting daily specials.
  • Maintained a clean and organized workspace for efficient food preparation and delivery.

Education

High School Diploma -

Sedan High School
Sedan, KS
05.2014

Skills

  • Operations Management
  • Process Improvement
  • Staff Management
  • Strategic Planning
  • Quick Learner
  • Time Management
  • Leadership Abilities
  • Decision Making
  • Emotional Intelligence
  • Goal Setting

Timeline

Supervisor

Teleperformance USA
02.2018 - Current

Quality Control Inspector

Spears Manufacturing
07.2016 - 01.2018

Key Holder Supervisor

Dollar General
03.2015 - 06.2016

Carhop

Sonics Drive In
07.2010 - 11.2014

High School Diploma -

Sedan High School

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Elizabeth Mulkey