Elizabeth Mullins
Pittsburgh,PA
Summary
Trusted to handle complex and sensitive situations involving crisis response, employee concerns, and regulatory-driven cases such as fitness-for-duty referrals. I work closely with HR and senior leadership to assess issues, coordinate next steps, and communicate outcomes clearly and professionally, often in high-pressure or emotionally charged situations.
Overview
15
15
years of professional experience
Work History
Sr. EAP Care Manager
UPMC Health Plan
Pittsburgh, PA
05.2018 - Current
- Handle complex and sensitive employee and family situations, often involving crisis response, mandatory referrals, or fitness-for-duty concerns
- Work closely with HR, supervisors, and leadership to assess concerns, coordinate next steps, and ensure situations are addressed appropriately
- Manage high-stakes conversations by phone, including emotionally charged or time-sensitive situations
- Balance regulatory requirements with practical, human-centered resolutions
- Document cases thoroughly and accurately to meet compliance and audit standards
- Manage a large caseload independently while prioritizing urgent or high-impact cases
Crisis Clinician Supervisor
UPMC Western Psychiatric Hospital
Pittsburgh, PA
05.2016 - 05.2018
- Served as the point of contact to consult on and discuss cases across multiple crisis programs
- Supported staff during active crisis situations and helped guide decision-making in real time
- Collaborated with hospitals, law enforcement, emergency responders, and leadership to coordinate responses
- Reviewed cases and documentation to ensure accuracy, safety, and follow-through
- Communicated regularly with leadership regarding significant incidents and operational concerns
- Supervised and supported staff while maintaining oversight of day-to-day operations
Crisis Clinician 1
UPMC Western Psychiatric Hospital
Pittsburgh, PA
08.2012 - 05.2016
- Conducted assessments and supported individuals during acute crisis situations
- Managed high-volume, phone and in-person interactions requiring calm communication and quick judgment
- Coordinated with treatment teams, emergency responders, and community partners
- Completed detailed documentation and follow-up to ensure continuity of care
Crisis Services Coordinator
UPMC Western Psychiatric Hospital
Pittsburgh, PA
09.2010 - 08.2012
- Coordinated service delivery and disposition planning in a high-volume crisis center.
- Assessed barriers to care and developed integrated plans with consumers, families, and providers.
- Arranged follow-up services and obtained authorizations while ensuring compliance with payer and regulatory requirements.
- Maintained clear documentation and communication to support operational continuity.
Education
Master of Science - Counseling Psychology
Chatham University
Pittsburgh05-2012
Bachelor of Arts - Global Policy Studies
Chatham University
Pittsburgh, PA06-2006
Skills
- Handle sensitive, high-pressure situations calmly and professionally
- Talk with employees and families about difficult issues, often during stressful moments
- Work closely with HR and leadership on mandatory and fitness-for-duty casee
- Ask the right questions, sort through details, and figure out next steps
- Communicate clearly by phone and in writing
- Document cases thoroughly and keep information confidential
- Balance compliance requirements with practical solutions focused outcomes
Licensure
Licensed Professional Counselor (LPC), Pennsylvania
License Number PC016974
Timeline
Sr. EAP Care Manager
UPMC Health Plan
05.2018 - Current
Crisis Clinician Supervisor
UPMC Western Psychiatric Hospital
05.2016 - 05.2018
Crisis Clinician 1
UPMC Western Psychiatric Hospital
08.2012 - 05.2016
Crisis Services Coordinator
UPMC Western Psychiatric Hospital
09.2010 - 08.2012
Master of Science - Counseling Psychology
Chatham University
Bachelor of Arts - Global Policy Studies
Chatham University