Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Customer Service Manager
Accessorize Ur Accessories LLC
01.2023 - Current
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
Collaborated with team members to achieve monthly sales goals and drive overall store performance.
Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Restaurant Server/Hostess
Bar Siena
10.2023 - 04.2024
Set positive tone and clean welcoming environment for entire dining experience as first point of contact for incoming guests.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cook Supervisor
Compass Group Management
08.2022 - 10.2023
Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Lead Cook
Compass Group Management
02.2022 - 08.2022
Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
Received recognition for outstanding performance in maintaining a clean, organized workspace that met health department guidelines.
Education
High School Diploma -
YCCS WEST HIGH SCHOOL
Chicago, IL
06.2018
Skills
Excellent written and oral communication
Customer Relations
Customer Support
Cash Handling
Promotions Knowledge
Teamwork and Collaboration
Problem Resolution
Quality Assurance Controls
Attention to Detail
Calm and Professional Under Pressure
Certification
First Aid Certification
November 2018 to November 2024
ServSafe Food Handler
August 2022 to August 2025
CPR Certification
AHA eCard
PERC Card
20 Hour Training
Food Handlers
Timeline
Restaurant Server/Hostess
Bar Siena
10.2023 - 04.2024
Retail Customer Service Manager
Accessorize Ur Accessories LLC
01.2023 - Current
Cook Supervisor
Compass Group Management
08.2022 - 10.2023
Lead Cook
Compass Group Management
02.2022 - 08.2022
High School Diploma -
YCCS WEST HIGH SCHOOL
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