Zshalon Sommerville
Detroit
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Retail Customer Service Associate
Macy's
08.2022 - Current
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations, and the checkout area.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Bookseller
Barnes & Noble
04.2019 - 04.2020
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
Education
High School Diploma -
Hope Academy
Detroit, MI01-2018
Skills
- Excellent written and oral communication
- Good communication skills
- Customer relations
- Customer support
- Telephone etiquette
- Teamwork and collaboration
- Inventory management
- Excellent written and verbal communication
Timeline
Retail Customer Service Associate
Macy's
08.2022 - Current
Bookseller
Barnes & Noble
04.2019 - 04.2020
High School Diploma -
Hope Academy
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