Felisha Posey
Bath & Body Works
Tacoma,WA
2027
years of professional experience
1
Certification
Customer service professional with 4+ years of retail experience, skilled in POS systems, cash handling, and fast, accurate checkout support. Known for attention to detail, problem-solving, and creating smooth customer experiences.
Work History
Retail Customer Service Associate
- Greeted customers and resolved questions with courteous, product-focused service.
- Processed purchases, returns, and exchanges accurately at point-of-sale registers.
- Supported fitting room operations by organizing items and assisting shoppers promptly.
- Assisted with merchandise recovery, folding, and presentation to maintain sales floor standards.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Collaborated with team members to achieve monthly sales goals and drive overall store performance.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
Retail Sales Associate
2 Years- Greeted customers and provided product recommendations aligned with fragrance and body care needs.
- Processed sales transactions accurately using point-of-sale systems and cash handling procedures.
- Replenished merchandise and maintained organized, shoppable displays across sales floor.
- Supported floor sets by setting product, signage, and seasonal merchandising updates.
- Assisted with bagging, receipt handling, and checkout line flow to reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Retail Team Member
1 Year 1 Month- Replenished floor merchandise and maintained organized sales racks to support shopping experience.
- Executed recovery tasks, returning displaced items to proper locations and improving store presentation.
- Supported loss prevention by monitoring fitting rooms, identifying shrink risks, and following store procedures.
- Collaborated with teammates during peak traffic to maintain smooth register, stock, and floor coverage.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Processed customer transactions accurately using POS systems and accepted cash, card, and digital payments.
- Balanced cash drawer, resolved discrepancies, and maintained accurate end-of-shift register counts.
- Scanned merchandise, applied discounts, and verified pricing to ensure transaction accuracy.
- Greeted customers, answered questions, and provided efficient checkout support during busy periods.
Customer Service Representative
2 Years 2 Months- Resolved customer inquiries regarding returns, exchanges, pricing, and store policies.
- Processed transactions accurately at POS while maintaining efficient checkout flow.
- Assisted shoppers with product locations, availability, and merchandise questions.
- Handled escalated concerns with professionalism and de-escalation techniques.
- Adapted quickly to changing priorities while delivering consistent front-end service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma
Associate of Arts - General Studies
Skills
Excellent written and oral communication
Good communication skills
Customer support
Customer relations
Cash handling
Task delegation
Telephone etiquette
Point of sale systems
Teamwork and collaboration
Problem resolution
Computer skills
Teamwork
Customer service
Problem-solving skills
Time management
Attention to detail
Multitasking Abilities
Calm and professional under pressure
Active listening
Adaptability and flexibility
Verbal and written communication
Data entry
Self motivation
Certification
- NCPS - National Certified Peer Specialist
Timeline
Retail Sales Associate
Bath & Body Works
09.2024 - 09.2026Read More
Retail Team Member
Ross Department Store
05.2023 - 06.2024Read More
Customer Service Representative
Burlington
02.2021 - 04.2023Read More
Retail Customer Service Associate
Kohls Department Store
Read More
Clover Park High School
High School Diploma
Read More
Tacoma Community College
Associate of Arts from General Studies
Read More