Elizabeth Najera
Vail,CO
Summary
Accomplished Team Lead and Housekeeping Supervisor at Vail Resorts Inc, adept in boosting team productivity and customer satisfaction Team Leader experienced in directing activities of workgroups. Provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills in between departments. Experience assigning rooms to team members.
Ensures guest rooms maintain high quality according to our standard.
Experience inspecting VIP units,
Experience in Laundry department included inventories in cleaning supplies as well as linen stock
Overview
8
8
years of professional experience
Work History
Team Lead Housekeeping
Vail Resorts Inc
05.2016 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Housekeeping Supervisor
Vail Resorts Inc
05.2016 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
GED -
Colorado Mountain Collage
Edwards, CO05.2005
Skills
- Customer Focus
- Team Supervision
- Team motivation
- Leading Team Meetings
- Performance monitoring
- Performance Improvement
- Flexible Schedule
- Team Check-Ins
- Onboarding and Orientation
- Safety processes and procedures
- Safety
- Client Support
Languages
Spanish
Full Professional
Timeline
Team Lead Housekeeping
Vail Resorts Inc
05.2016 - Current
Housekeeping Supervisor
Vail Resorts Inc
05.2016 - Current
GED -
Colorado Mountain Collage