Leader with solid background in managing rental properties effectively. Successfully maintained high guest satisfaction through prompt issue resolution and efficient property upkeep. Demonstrated expertise in guest relations and property maintenance management.
Overview
29
29
years of professional experience
Work History
Property Manager
Vail Resorts: The Arrabelle at Vail Square
08.2023 - Current
Coordinated with vendors to ensure timely completion of maintenance and repair tasks, optimizing property conditions.
Collaborated with the housekeeping team to maintain high cleanliness standards in common areas and rental units.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Executive Administrative Assistant
Vail Resorts: The Arrabelle at Vail Square/The Lodge at Vail
02.2022 - 07.2023
Created a sustainable employee appreciation program.
Established a vibrant social media presence for two properties.
Engaged in guest and owner relations, enhancing their experience.
Developed compelling advertising campaigns for both the hotels and restaurants.
Disseminated internal information to all departments of the hotels.
Played a crucial role in creating a digital compendium for The Lodge at Vail.
Communications Manager for the Vail Street Team focused on VR employee appreciation.
Administrative Assistant
El Pomar Foundation
12.2019 - 07.2021
Input and tracked contributions, grants and sponsorships through the Salesforce platform.
Created and monitored internal sponsorship event invitations for El Pomar staff using Constant Contact.
Additional duties included editing and publishing the historic Penrose House Facebook posts and wellness and sustainability committee newsletter, The Orchard Buzz, educational tours of the Penrose House and the Penrose Heritage Museum.
Assisted with the Karl E. Eitel Fund and the Hundred Club of Colorado Springs.
Captain / Protocol and Supply Officer
United States Air Force
06.1997 - 06.2001
Scheduled, planned, coordinated, and executed over 700 events hosting senior-level U.S. and foreign military leaders and dignitaries.
Provided flawless management of 2, 3-day events that hosted 500 senior military leaders.
Chosen to conduct 4 advanced-level courses for 90+ general officers from 7 different countries.
Arranged educational leadership speaking engagements and social activities that hosted WWII, Korean War, and Vietnam War veterans.
Project Manager for the Combined Federal Campaign fundraiser- 2 years, raising $517K.
Supervised 80+ employees in 3 separate facilities housing assets collectively valued at $436M.
Handled purchasing, acquisition, distribution, and storage of all aviation, ground, and cryogenic products supporting 9 squadrons and 85 aircraft.
Accountable for $4M+ in fuel, facilities, and equipment.
Education
Bachelor of Science - Geography: Resource and Environmental Studies
Southwest Texas State University
San Marcos, TX
CAPM, Certificate - Applied Project Management
PMI
09.2020
Skills
Proficiency in Microsoft Suite (Word, Excel, Outlook, Teams, and Power Point), Salesforce, Canva, MyEmma, SharePoint and Constant Contact
Demonstrated service-oriented approach to client relations
Culturally aware customer service
Military and civilian leadership experience
Customer service-focused
Timeline
Property Manager
Vail Resorts: The Arrabelle at Vail Square
08.2023 - Current
Executive Administrative Assistant
Vail Resorts: The Arrabelle at Vail Square/The Lodge at Vail
02.2022 - 07.2023
Administrative Assistant
El Pomar Foundation
12.2019 - 07.2021
Captain / Protocol and Supply Officer
United States Air Force
06.1997 - 06.2001
Bachelor of Science - Geography: Resource and Environmental Studies