ELIZABETH O'BRIAN JUHL

Strategic leader responsible for Identity & Access Management (IAM) audit controls, governance, and metrics across enterprise technology. Leverage ownership of audit response for IAM to strengthen security posture, regulatory compliance, and scalable access control frameworks.

• Lead execution of IAM audit and compliance strategy aligned with enterprise risk and regulatory requirements
• Establish and operationalize IAM controls aligned to frameworks, KPIs, and metrics to ensure effective access governance and risk mitigation
• Apply best practices to enhance identity lifecycle management, and policy enforcement with application teams
• Partner with IAM security, risk, audit, and engineering teams to strengthen control posture and improve audit outcomes
• Drive automation and advanced reporting capabilities to enhance visibility, reduce manual effort, and improve control effectiveness
• Influence senior leadership with data-driven insights to prioritize risk remediation and strategic investments
• Build and mentor high-performing teams focused on governance, control integrity, and continuous improvement

• Strategic leader managing Global Wide Area Network (GWAN) at a global scale, focused on Data circuit & hardware provisioning, decommission and refresh activities to support the network lifecycle. Strategically aligned delivery to business objectives, identifying and driving cost control opportunities, key partner for carrier contract management operations for the organization. Accountable for a direct team of 35+.
• Managed services contract (top 10 contract value for American Express) to align processes, SLAs, and contractual terms with operational needs. Led operations with Global Supply Management for contract renewal, achieving $8MM in savings over a 3-year term and enhancing operational terms.
• Led delivery improvements and reduced operational risk through automated data integration by creating a centralized reporting portal for lifecycle and delivery management, utilizing data analytics, and establishing a robust delivery model based on KPIs and OLAs.
• Network Financial management ownership and reporting for all components of Network Infrastructure to manage budget, drive and realign savings opportunities to fund new investments appropriately to remain flat year over year.
• Owned procurement for Network organization - initiated and built supply chain framework and processes to enable efficient operations, streamline processes, and establish automated portal ordering to meet business needs of American Express Technology.
• Oversaw global delivery for back office, merchant, 3rd party partner, and transaction solutions customers, focusing on global refresh work and removal of legacy infrastructure.

• Change leader in owning infrastructure, methodology and processes designed to deliver Technology Infrastructure (TI) financial reporting and support all American Express Tech (AET) UCIO groups for progress against TI Budget, assigned UCIO targets and understanding how to optimize technology spend for Total Cost of Application Infrastructure (TCAI) with scalable reporting for various user personas.
• Shifted internal mindset regarding tech debt risk from reactive to proactive/predictive, fostering awareness, identifying critical gaps, and creating controls and metrics across tech cost areas.
• Reduced time to market of reporting process by 46%, reduced internal ETL package execution and consumed source data to report output 85% from 4 hours to 36 minutes.
• Developed a reporting framework to educate and guide actions, driving behavioral changes across roles for actionable results.
• Established cross-functional shared-goal team to achieve improved infrastructure spend and enhance customer journey for users.

• Created and implemented the unit CIO Technology Demand Management 3-year plan, managing growth against reengineering and optimization opportunities across World Services and Global Card Accounts organization (WS/GCA) in line with strategic direction of the organization.
• Drove thought leadership for tech infrastructure demand management across multiple leadership levels, uncovering opportunities for teams and fostering actionable changes to support strategic initiatives.
• Led monthly demand management focus initiatives, identifying cost-saving opportunities through available tech solutions that empowered resources at leadership and application levels.

• Ensured compliance adherence for American Express Disaster Recovery (DR) Data Center by partnering with IBM engineering and application owners on DR design, exercise activities, and implementation for platform and custom solutions.
• Led implementation of Service Catalog integration for DR environment provisioning capabilities, enhancing critical application process from front-end ordering to back-end environment build.
• Negotiated and procured multimillion-dollar software to meet DR environment requirements, focusing on availability compliance, vendor agreements, and consultant support with SOWs and 3rd party environment.
• Delivered technology solutions, infrastructure uplifts, and process integration projects.

• Developed and delivered executive financial reporting package detailing funding, budgets, burn rates, and risks/issues/accomplishments across 12 workstreams.
• Managed financial and resource oversight for $50M multiyear uplift program, maintaining budget variance to less than 1%
• Oversaw third-party delivery of application system documentation for critical fixed-bid project.

• Completed 6-month overseas accelerated training program in C++, SQL & UNIX programming fundamentals, testing methodologies, requirements management, root cause analysis, and relationship management.
• Completed training program in Bangalore, India