ELIZABETH M. OLDHAM
Foster
Summary
Self starting business professional with over 15 years of experience in customer service and more than 11 years in end-to-end management of auto insurance claims, account receivables, auto rental and auto body. Claims educated professional with strong focus on team collaboration and achieving results. Proven ability in evaluating and processing claims, ensuring compliance with regulations, and negotiating settlements. Reliable and adaptable, able to meet changing needs while maintaining high standards. Analytical thinker, skilled in negotiation, attention to detail, effective communication, and conflict resolution. Highly valued by employer.
Overview
19
19
years of professional experience
Work History
Rental Accounts Manager, Office Manager
CHRISTY’S AUTO RENTALS
JOHNSTON, RI
09.2013 - Current
- Oversight and management of end-to-end auto insurance claim and rental accounts using TSD Software. Monitor, reconcile and collect overdue accounts receivable invoices. Liaison between clients, auto body shops, and insurance companies fostering a positive end to end client experience in addition to creating and maintaining business relationships with vendors.
- Ensure prompt and timely responses to body shops, clients and insurance through phone and email communications.
- Act as the first point of contact; handling phone calls and scheduling appointments with a diverse range of clients.
- Scheduling and coordinating the pickup and drop-off of rental vehicles for clients.
- Engaged in & present for new hire interview process and training programs.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Oversaw daily operations, coordinating vehicle availability and maintenance schedules.
- Trained junior staff on best practices for customer service and account management procedures.
- Analyzed market trends to identify opportunities for business growth and improved service offerings.
Business Development Center Representative
METRO HONDA
JOHNSTON, RI
01.2011 - 01.2013
- Respond to & manage automobile sales & service inquiries via phone & email for the dealership.
- Scheduled sales appointments & managed client escalations through proficient use of ADPCRM software.
- Conducted training, coaching & support for new call center staff.
- Managed call center staffing & reported out goal statistics as back up to Call Center Supervisor.
Sales Associate
JCPENNEY
WARWICK, RI
01.2011
- Sales & customer service in a retail environment.
Service Clerk, Beauty Consultant & Pharmacy Technician
WALGREENS
JOHNSTON, RI
01.2007 - 01.2011
- Sales & customer service in a retail environment.
- Promoted to Beauty Consultant.
- Trained to be a Pharmacy Tech.
Education
No Degree - Business Management & Psychology
Rhode Island College
Providence, RI05-2029
General Studies - General Studies
Scituate Jr/Sr Highschool
North Scituate, RI06-2008
Skills
- Client Focused Account Management
- Claims Management
- Training & Development Leadership
- Sound Decision Maker
- Proven Ability to Multitask
- Excellent Interpersonal & Communication Skills
- Critical Thinker
- Creative Problem Solver
- Detail Oriented
- Debt Collection Experience
- Customer service
- Teamwork and collaboration
- Organized Team Player
- Problem-solving skills
- Time management
- Exceptional customer service
- Relationship building
- Payment processing
- Organizational skills
- Office management
- Office administration
- Word / Excel / Power-point
- Social Media / Google / Google Drive / Adobe
- Windows IOS Systems
- Microsoft Office
Languages
English
Native or Bilingual
Timeline
Rental Accounts Manager, Office Manager
CHRISTY’S AUTO RENTALS
09.2013 - Current
Business Development Center Representative
METRO HONDA
01.2011 - 01.2013
Sales Associate
JCPENNEY
01.2011
Service Clerk, Beauty Consultant & Pharmacy Technician
WALGREENS
01.2007 - 01.2011
No Degree - Business Management & Psychology
Rhode Island College
General Studies - General Studies
Scituate Jr/Sr Highschool