Elizabeth Olukanni
Dallas,TX
Summary
Results-driven Program Manager with 8+ years of experience driving process improvements, cloud computing, project management, and stakeholder engagement. Proven track record of leveraging data-driven insights to optimize program efficiency and scalability. PMP, and Certified Scrum Master.
Professional services leader with robust background in managing and optimizing service operations. Known for fostering team collaboration and driving impactful results. Valued for adaptability, reliability, and strong focus on meeting organizational goals. Proven skills in strategic planning, resource allocation, and customer satisfaction enhancement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior IT and Services Manager
Epiroc Drilling Solutions
08.2023 - Current
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
IT Project Manager
Walmart
06.2022 - 08.2023
- Ensure successful sprint delivery by removing roadblocks and shielding the scrum team
- Redesigned call-to-resolution model, increasing daily ticket resolution from 157 to 300
- Leveraged LLMs for text data analysis and extracted meaningful insights
- Implemented Database SQL scripting solutions for troubleshooting and issue resolution
- Promote Agile ideas beyond teams, serving as organization's Change-Agent
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
IT Consultant - Project Manager
U.S. Department of Veterans Affairs
08.2019 - 08.2022
- Managed day-to-day IT operations, networks, and cloud-related projects
- Ensured employee compliance with computer use, information security, and privacy policies
- Developed renewal and upgrade schedules for company software programs
- Managed vendor management process for data security
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
Scrum Master
AARP
07.2014 - 05.2019
- Served as expert advisor, recommending solutions to clients and colleagues
- Managed expectations and perceptions of clients and stakeholders
- Prepared and presented project reports and documents
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
Technical Project Manager (Intern)
Compass Inc.
05.2012 - 04.2014
- Managed automation and monitoring framework for application delivery
- Implemented HCM cloud modules for new clients
- Communicated project plans and progress to key stakeholders and project contributors.
- Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
- Contributed to project success by diligently performing literature reviews.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
Education
MS - Information Technology
University of Maryland
Adelphi, MDSkills
- AWS
- Azure
- Jira
- Confluence
- MS Project
- Kanban
- Smart Sheets
- Visio
- Power BI
- SharePoint
- Smartsheet
- Clarizen
- Windows
- Linux/Ubuntu
Certification
- Project Management Professional (PMP), 03/01/21
- Certified Scrum Master, 06/01/19
Languages
English
Native or Bilingual
Timeline
Senior IT and Services Manager
Epiroc Drilling Solutions
08.2023 - Current
IT Project Manager
Walmart
06.2022 - 08.2023
IT Consultant - Project Manager
U.S. Department of Veterans Affairs
08.2019 - 08.2022
Scrum Master
AARP
07.2014 - 05.2019
Technical Project Manager (Intern)
Compass Inc.
05.2012 - 04.2014
- Project Management Professional (PMP), 03/01/21
- Certified Scrum Master, 06/01/19
MS - Information Technology
University of Maryland
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